Rajabets Casino - El retiro del jugador se retrasa.

Dear Prahasrdy19,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thanks for reply casino guru i think already its done 7 days I know verification is important for withdrawal but that money i was taken from my mother account. Now iam in trouble please help me to do the process fastly it’s emergency money.

Hi casino guru team,

please help me they was still not responding my verification still on waiting

Hii casino guru,

please respond i have this issue from 3rd march still they was not approved iam in trouble please help me.

Hii team,

Their was no respond from rajabets still verification is on waiting. I submitted my documents a long days ago still not approved.

casinoguru please intervene in my case

Hi Prahasrdy19,

Thank you for your continued patience. I understand the urgency of the situation, especially with the funds being needed for an emergency.

To better understand and assist you, could you please clarify what you meant by:

"I was taken from my mother account."

• Does this mean that you used your mother's payment method to place a deposit in Rajabets?

Once we have this clarification, we can proceed with investigating the issue further.

Thank you for your cooperation, and we hope to resolve this as soon as possible.

Hii team,

Thank you for reply.

I mean that i taken money from mother account to my account and i added in rajabets when i want do withdrawal it they asked me verification I submitted my documents of govt proof. Still they was not approved verification. They have taken too long time. When iam ask in live chat they say we can’t intervene with risk department and they can’t do any other reply i have sent too many mails also in their no back respond.

i hope you will intervene in my case and sovle it please

Thank you very much, Prahasrdy19, for providing all the necessary information. I will now transfer your complaint to my colleague, Branislav (branislav.b@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hii branislav,

Already there was too many days from iam waiting in this case please involve them rajabets asap. It was taking more time, iam in trouble.

After that they ask me bank account statement of 6 months. But my old account was frozed iam using new bank from 3 months i will provide if they won’t that statement but solve my case.

Hello, Prahasrdy19,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now, I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Rajabets Casino team,

Could you please explain the player's situation in more detail? Why is the user not allowed to withdraw his winnings, and what needs to be done on his side to pass the KYC/verification and withdraw them?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

If it means a problem that the player borrowed/got money that he deposited to the casino from his mother, can you explain why and how to proceed in such a case? Is there anything that could change the situation so the casino could pay him the disputed funds?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Dear All,

It is reported that the verification for the user was already completed.

Regards,

Team Rajabets

Thank you very much for your response and the update, Team Rajabets.

Dear Prahasrdy19,

Can you confirm the above-stated? Has your account already been fully verified? Are you able to request a withdrawal?

Can I consider the matter resolved, or is there anything else we can help you with?

Would you like me to wait until you successfully withdraw your winnings?

Thank you.

Dear Prahasrdy19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, we will need the requested information.

Thank you very much, Team Rajabets, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru