Rajabets Casino - La retirada del jugador se ha retrasado.

So I found the site, read the whole TnC and I found I can only withdraw via the deposited method only. I deposited via crypto as usual but then when I decided to put up for withdrawal, the casino said the first withdrawal has to be via IMPS. I read the whole terms again 2 times, didnt find anything that proves that. So now they are constantly rejecting my withdrawal via the crypto ( crypto was the method i used for deposit )

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Hello,

Thank you very much for submitting your complaint.

I’m sorry to hear about your withdrawal issue. Please understand that the variety and accessibility of payment methods are not managed exclusively by the casino. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Are there any obstacles in using the proposed payment methods for payout?
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I can see the withdrawal options ( crypto) but they are constantly rejecting my withdrawal even though it is clearly mentioned that I will have to withdraw with the method I used to deposit

Thanks for your reply.

• Could you please share a screenshot of the payout methods available to you?
• Have you made any deposits using iMPS methods since the complaint began?
• Was your account verified successfully? Were you asked to submit documents to complete the verification process?

Please let me know.

Dear Bakinar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru