Revolution Casino - El jugador cree que el reintegro se ha retrasado.

Dear Ladies and Gentlemen, Dear Casino Guru Team

I would like to file a complaint against Revolution Casino because my payout is being significantly delayed without any understandable reason.

I deposited my own money several times and played primarily on real money slot machines. Through my play, I won a real money balance of €1,000. After requesting a withdrawal, I followed all the necessary steps and waited for processing.

However, significantly more time has now passed than the withdrawal period stated by the casino itself. Despite several inquiries with customer support, my withdrawal has neither been processed nor paid out. I am receiving no concrete or comprehensible explanation for the delay, only general answers that do not resolve my issue.

I used the casino in good faith, made multiple deposits, and played fairly. Therefore, I expect Revolution Casino to adhere to its own withdrawal deadlines and not unnecessarily delay legitimate withdrawals.

I therefore request that Casino Guru review my case and contact Revolution Casino so that my €1,000 withdrawal can be processed and paid out as quickly as possible. I hope for your support in resolving this matter promptly and fairly.

Thank you so much for your help.

Seehr geehrte Damen und Herren Liebes Casino Guru Team

Ich möchte eine Beschwerde gegen Revolution Casino einreichen, da meine Auszahlung ohne nachvollziehbaren Grund erheblich verzögert wird.

Ich habe mehrfach eigenes Geld eingezahlt und überwiegend an Slotmaschinen mit Echtgeld gespielt. Durch mein Spiel habe ich ein Echtgeldguthaben von 1.000 € gewonnen. Nachdem ich die Auszahlung beantragt hatte, habe ich alle erforderlichen Schritte eingehalten und auf die Bearbeitung gewartet.

Mittlerweile ist jedoch deutlich mehr Zeit vergangen als die vom Casino selbst angegebene Auszahlungsfrist. Trotz mehrerer Nachfragen beim Kundensupport wurde meine Auszahlung bisher weder bearbeitet noch ausgezahlt. Ich erhalte keine konkrete oder nachvollziehbare Begründung für die Verzögerung, sondern lediglich allgemeine Antworten, die mein Problem nicht lösen.

Ich habe das Casino in gutem Glauben genutzt, mehrfach eingezahlt und fair gespielt. Deshalb erwarte ich, dass Revolution Casino seine eigenen Auszahlungsfristen einhält und berechtigte Auszahlungen nicht unnötig hinauszögert.

Ich bitte Casino Guru daher, meinen Fall zu prüfen und Revolution Casino zu kontaktieren, damit meine Auszahlung in Höhe von 1.000 € schnellstmöglich bearbeitet und ausgezahlt wird. Ich hoffe auf Ihre Unterstützung, damit diese Angelegenheit zeitnah und fair gelöst werden kann.

Vielen Dank für Ihre Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Can1994,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your feedback.

Dear Jean, it is a pleasure to meet you.

I understand your policies and know that withdrawals can sometimes take a little longer. However, in my case, there is no open KYC procedure, as Revolution Casino never requested verification or the submission of documents.

I have made several deposits of my own money, primarily playing real money slots, and have won a real money balance of €1,000. My withdrawal was requested some time ago, and the processing time you mentioned is now almost upon us. Despite several inquiries with customer support, I have received neither confirmation of my withdrawal being processed nor a plausible explanation for the delay.

For this reason, I would like to politely request your support in advance.

Thank you for your time and support.

Vielen Dank für Ihre Rückmeldung.

Liebe Jean es freut mich sie kennenzulernen

Ich verstehe Ihre Richtlinien und weiß, dass Auszahlungen in manchen Fällen etwas länger dauern können. In meinem Fall besteht jedoch kein offenes KYC-Verfahren, da von Revolution Casino zu keinem Zeitpunkt eine Verifizierung oder die Einreichung von Dokumenten verlangt wurde.

Ich habe mehrfach mit eigenem Geld eingezahlt, überwiegend an Slotmaschinen mit Echtgeld gespielt und ein Echtgeldguthaben von 1.000 € gewonnen. Meine Auszahlung wurde bereits vor längerer Zeit beantragt und der von Ihnen genannte Bearbeitungszeitraum ist inzwischen nahezu erreicht. Trotz mehrerer Anfragen beim Kundensupport habe ich weder eine Bearbeitung meiner Auszahlung noch eine nachvollziehbare Erklärung für die Verzögerung erhalten.

Aus diesem Grund möchte ich Sie bereits jetzt höflich um Ihre Unterstützung bitten.

Vielen Dank für Ihre Zeit und Ihre Unterstützung.

Dear Can1994,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Can1994,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean