Revolution Casino - La cuenta del jugador ha sido cerrada.

Hi, after winning on the slots my account was blocked and I can no longer access it.

salve dopo aver fatto delle vincite alle slot mi e stato bloccato il conto e non vi posso piu accedere

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Revolution Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been using the casino for 2 weeks and it was blocked on 02/02/26, the winnings come from the slots, I played both with real balance and with bonuses

il casino lo utilizzo da 2 settimane e mi e stato bloccato in data 02/02/26 , le vincite derivano dalle slot, ho giocato sia con saldo reale che con bonus

Thanks for your reply.

Did the casino justify the blocking of your account in any way? What response did you receive when contacting the casino regarding the blocking of your account and withholding of your payout?

Share the casino's responses to my email at tomas@casino.guru or post screenshots here.

They said that I violated these terms and conditions, which is partially false. The only thing I did was to place some sports bets at low odds (higher than 1.20), but I don't understand why, if they don't like it, they quote certain markets that they consider unfair.

hanno detto che ho violato questi termini e conzizioni cosa parzialmente falsa l'unica cosa che ho fatto e stata giocare qualche scommessa sportiva a quota bassa (maggiore di 1.20) ma non capisco come mai se non e di loro gradimento quotano ceri mercati che loto ritengono sleali

they only said this

hanno detto solo questo

Dear Mando001,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Revolution Casino representative to join this conversation.

Dear Revolution Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Barbora,

We kindly request to check the information provided via email.

If you have any additional questions don't hesitate to contact us.

Thank you in advance.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for your response.

I have sent you a follow-up email requesting additional details and clarification regarding this case.

Dear Barbora,

We would like to inform you that our team is reviewing your request and we'll return to you shortly with a clear update.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team

Dear Revolution Casino Team,

Thank you for your message and for the update.

I acknowledge that your team is currently reviewing the request. I will await your response and clarification regarding this case.

Thank you in advance for your cooperation.

Dear Barbora,

We kindly request to check the information provided via email.

We will get back to you in the day.

Thank you for your cooperation.

Kind Regards,

Revolution Casino Team