RioBet Casino - El depósito del jugador está retrasado.

The complaint isn't even about the amount, it's about the inconvenience of having to keep sending messages, them opening calls and no one resolving it, worst of all is that it's such a small amount that I've lost confidence in making larger deposits.

I made the pix on Friday at 1pm and so far it hasn't been credited to my account, 9am on Sunday, pix is instant, I don't understand why it's taking so long.

A reclamação em si não é nem pelo valor, é pelo transtorno de ter que ficar mandando mensagem, eles abrindo chamdado e ninguem resolve, pior de tudo é que é um valor tão pequeno que oerdeu a confiança para depositos mais altos.

Fiz o pix sexta feira as 13h e até o prezado momento não foi creditado na conta, 9h do domingo, pix é instantâneo, não entendo porque a demora.

Dear Valdeir,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of RioBet Casino, and this is what I found:

8 Deposits and withdrawals from the player's account

8.1 You must deposit a minimum amount of USD 10 into your personal account to be able to place bets on the site.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

Hello, dear player. According to our colleagues from the support service, the deposit was successfully credited. Thank you for staying with us.

Здравствуйте, уважаемый игрок. По сообщению коллег из службы поддержки, депозит был успешно зачислен. Спасибо, что вы остаётесь с нами.

Dear RioBet Casino representative,

Thank you for letting us know.

Dear Valdeir,

Could you please confirm that your deposit has been credited to your casino account?

Dear Valdeir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.