RioBet Casino - El depósito del jugador está retrasado.

I sent 1,000 TRX 5 days ago, but it has been processing for 5 days because they cannot obtain the deposit information.

Even though the casino has issued a deposit ticket and the remittance information has been received, I feel it lacks sincerity that the deposit is stalled due to issues on the casino's side.

I have been contacting the casino every day, but all they say is that they are currently dealing with the problem, so there has been no progress at all. I would appreciate your cooperation in dealing with the issue.

5日前に1,000TRXを送金したが、入金情報が得られないと言うことで5日間処理中となっている。

カジノで入金のチケットは発行されており、送金情報は届いているのにも関わらず、カジノ側の問題で入金が停滞しているのは誠実さに欠けると思う。

毎日カジノに問い合わせをしているが、現在問題に対応中と言う回答だけで全く前進しないので、こちらで対応の協力をしていただきたいです。

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

I checked with RIObet support again today, and was told they are still investigating.

I will briefly explain what has happened so far.

As shown in the attached screenshot, RIObet will display the specified amount and address, so transfer 1,000 trx from your wallet to this address.

Transaction ID

a1e147eaf6fd27159654e74b735d2c31ef3a7ab6d1eb112bf9361db478451024

As you can see here, the transfer was made correctly and the history shows that the money has arrived in the recipient's wallet.

There is nothing I can do at this point, but based on the fact that the funds have arrived at the specified address, I would like to ask the user to reflect the amount they sent in their account.

As a user, I sent money to a specified address, and it is clear from the history that the money has arrived, so I don't think it's fair for users to suffer a disadvantage because of verification problems on the casino's side.

本日もRIObetのサポートに確認しましたが、依然として確認中と連絡を貰いました。

これまでの経緯を簡単に記載します。

添付のscreenshotのようにRIObetでは指定の金額とアドレスが表示されるため、walletからこのアドレスに1000trxを送金。

Transaction ID

a1e147eaf6fd27159654e74b735d2c31ef3a7ab6d1eb112bf9361db478451024

こちらにあるように、送金は正しく行われており、相手のウォレットに着金しているのが履歴からわかります。

現時点で私からできることはなく、この指定されたアドレスに着金していると言う事実を元に、ユーザーに対しては送金した金額をアカウントに反映して欲しいのが、私のお願いです。

ユーザーとしては指定のアドレスに送金して、履歴から着金していることは明白なのに、カジノ側の確認トラブルでユーザー側が不利益を被ることはフェアじゃないと思います

Hello, dear player. Unfortunately, your transfer did not pass the AML check and the funds will be returned to the wallet you specify. The wallet address for the return has already been requested from you on the website.

Best regards, Riobet

Здравствуйте, уважаемый игрок. К сожалению, ваш перевод не прошел AML проверку и средства будут возвращены на кошелёк, который вы укажете. Адрес кошелька для возврата у вас уже запросили на сайте.

С уважением, Riobet

Dear player, I am back with news. We have completed the refund. We wish you a successful game.

Уважаемый игрок, возвращаюсь с новостями. Возврат средств мы выполнили. Желаем вам удачной игры.

I have confirmed the refund successfully.

Thank you for your assistance.

無事に返金を確認しました。

ご対応ありがとうございました。

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tomita,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika