RioBet Casino - El retiro del jugador se ha retrasado.

I played at this casino almost 1,000 times, all done instantly via Pix. I played and won 400.00, actually recovered 400.00 of the almost 1,000. I requested the withdrawal on the 13th, which they said would take 5 minutes to 24 hours, and until now, nothing. My withdrawal hasn't even been processed. Don't play at this casino; the machines don't pay out, it's all a scam, and then you can't withdraw. It's absurd.

Joguei nesse cassino quase 1.0000 feito tudo por Pix na hora. Joguei e ganhei 400.00 aliás recuperei 400.00 dos quase 1.000. e solicitei o saque no dia 13 a qual falou que era de 5 minutos a 24 horas e até agora nada nem processado meu saque foi. Não joguem nesse Casino as máquinas não pagam é só enrolação e depois não consegui sacar. Um absurdo.

Dear DRICA1972,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Look, I joined this Riobet casino because I saw their reputation indicated by you. How can you give high marks to a casino that acts like this? I played and lost almost 1,000 because the machines don't pay anything. I've been trying to withdraw 400.00 since the 13th. The Casino has a deadline of 5 minutes to 24 hours to process the withdrawal, it took 6 days and today they canceled it. Look at the vague answer they gave. It's absurd, I've lost a lot and I just want to recover a little so I don't lose everything in this crap casino.

Olha entrei nesse cassino Riobet por ver a reputação deles indicada por vocês. Como podem dar nota alta por um Casino que age assim. Joguei perdi quase 1.000 porque as máquinas não pagam nada. Tentei sacar 400.00 desde o dia 13 estou nessa luta. O Cassino tem o prazo de 5 Minutos a 24 horas para processar o saque, levou 6 dias e hoje cancelaram. Olha a resposta vaga que deram. Um é um absurdo perdi muito e quero só recuperar um pouco para não perder tudo nessa porcaria de Casino.

Please send me the email you received from the casino after your withdrawal was canceled at veronika.f@casino.guru.

Could you please specify if you selected the same payment method for withdrawing your winnings as you used for depositing?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

When was the last time you communicated with the casino regarding the delay in processing your payment? What was their explanation for canceling your withdrawal request?

Hello! According to our support, the winnings were successfully paid out on 2025-01-21 22:16:07.

We are sorry that you had to face a situation where the withdrawal is delayed and wish you good luck in the game.

Здравствуйте! По информации от нашей поддержки выигрыш был успешно выплачен 2025-01-21 22:16:07.

Мы сожалеем, что вам пришлось столкнуться с ситуацией, когда вывод задерживается, и желаем вам удачной игры.

After much insistence, the winnings were paid out in cryptocurrencies. As I'm from Brazil and don't have the habit my winnings are being held on another platform and so far I haven't been able to withdraw them and when I do I'll receive 382.00 out of 400, a complete lack of respect from this casino. It only accepts Pix for deposits and to withdraw all this struggle.

Os ganhos após muita insistência foram pagos em cripimoedas. Como sou do Brasil e não tenho o costume meus ganhos estão retidos em outra plataforma e até agora não consegui retirar e quando conseguir de 400 vou receber 382.00 uma completa falta de respeito desse cassino. Aceita só Pix para depósito e para sacar essa luta toda.

Dear DRICA1972,

We're glad to hear that your issue has been resolved. Please understand that the casino does not exclusively manage the variety and accessibility of payment methods. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Moreover, payment methods sometimes come with a processing fee, and that is also the reason why you received less money than you requested for withdrawal.

We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru