RioBet Casino - Jugador acusa al casino de robo.

A bad experience in Riobet

I am a completely normal player but I took 200 USDT, slandered me and took my money. Worse, fraudulent betting site, robbery playersp

Dear Hung,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do you currently have access to your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I play casino and sports. Rio took my deposit and wins

Thank you for your reply, Hung. I’m very sorry, but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hello. In this case, two players were found to have overlapping bets, which is a violation of the rules of the sport, points 7.2 and 7.3

Based on the situation, a decision was made to return deposits and ban sports betting for both.

Rules of the sport:

7.2 Players are only allowed to place bets individually. Group bets are not allowed. Repeated bets on the same outcome, made by the same or different Players, may subsequently be declared void at the sole discretion of the betting platform.

7.3 Even after the official result of an Event is already known, the betting platform may consider the bets in question to be void if it believes that the Player/Players have acted in collusion or as a syndicate, or if the bets were made by one or more Players within a short period of time.

Здравствуйте. По данному обращению у двух игроков найдены пересечения по ставкам, что является нарушением правил спорта, пунктов 7.2 и 7.3

По ситуации было принято решение о возврате депозитов и запрете ставок на спорт обоим.

Правила спорта:

7.2 Игрокам разрешено делать ставки только индивидуально. Групповые ставки запрещены. Повторные ставки на один и тот же исход, сделанные одним и тем же или разными Игроками, могут впоследствии быть признаны недействительными по единоличному усмотрению букмекерской платформы.

7.3 Даже после того, как официальный результат События уже известен, букмекерская платформа может признать указанные ставки недействительными, если считает, что Игрок/Игроки действовали в сговоре или как синдикат, или если ставки были сделаны одним или несколькими Игроками в течение короткого периода времени.

Dear Hung,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru