RioBet Casino - Los fondos del jugador no se acreditan debido a problemas de datos.

The casino does not credit funds by requiring personal data on the receipt. According to the Law, they do not have the right to train personal data, the receipt indicates the IVAN account from which the transfer of funds was made and the receipt has the account from which the transfer was made. And not where is my personal data. In Ukraine there is a Law not to disclose personal data only the account from which the payment came

Казино не зараховує кошти требуючи персональні дані на квитанції. Згідно Закону вони не мають право тренувати персональні дані , в квитанції зазначеної рахунок ІВАН з якого був здійснений переказ коштів і в квитанції є рахунок з якого був здійснений переказ. А не де мої персональні дані . В Україні є Закон не розголошувати персональні дані тільки рахунок з якого вийшов платіж

Dear Alina69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did the casino request this information as part of the verification process?
• Do I understand correctly that you didn't provide the document following the casino's instructions and requirements?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Close the complaint, the issue was resolved with the casino. I do not provide them with information about personal data and, according to the Law, it is unknown to whom. This casino is the worst of all. Close the complaint, I will not play there again. Thank you for your understanding…. I have not played in a worse casino than this…

Закрийте скаргу, питання вирішили з казино . Про персональні дані я їм не надаю інформацію і гідно Закону невідомо кому . В це казино саме гірше зі всіх . Закрийте скаргу більше в нього грати не буду. Дякую за розуміння…. Ще гіршого казино я не грала як це…

Thank you for your reply, Alina69. I understand your frustration and I will now close this complaint as per your request. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.