RioBet Casino - No se han recibido las ganancias del jugador.

Hello. Please help me to withdraw my earnings from this casino.

On April 27, I requested a withdrawal of 14,000 rubles. According to the casino's payment status, the money was paid out on the same day. However, I haven't received a penny.

This is the response from the casino: After a "paid" status, your bank may still process the withdrawal for up to 5 working days. If the payment is not received by May 3, please contact me.

In response, I requested a payment receipt or any document confirming the transfer. They told me they don't provide such things. I even provided my bank statement and all I got in response was silence. Before that, they didn't even want to look at my bank statement. Why look at it when the money is with them?

In short, I ask for your assistance in this matter.

Здравствуйте. Помогите пжл забрать свой вывод из этого казино.

27 апреля поставил на вывод в сумме 14000 руб. В казино платежный статус этого же дня уже был выплачен (так у них написано), где на самом деле ни копейки не получил.

Вот комментарий казино: Вывод после статуса "выплачено" еще может обрабатываться вашим банком до 5 рабочих дней. Если платеж не поступит до 3 мая – напишите мне, пожалуйста.

Где я в ответ попросил платежку или любой документ подтверждение перевода. Мне ответили что такого они не дают. Я им и выписку из банка своего предоставил и в итоге от них тишина. А до этого вообще не хотели и выписку мою смотреть. Что смотреть когда деньги то у них.

В общем прошу помочь в данном.

Dear mituha83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

Hello. Got it all. ATP can be closed. But for a very long time

Здравствуйте. Все получил. Спс можно закрывать. Но очень долго

Dear mituha83,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru