RitzoBet Casino - La cuenta del jugador ha sido cerrada.

I have created an account on ritzobet ... And make an deposit amount and played ... From starting to end all my games are lost .. i deposited 250000 and still all my games are hard and can't able to win .. after that 1 or 2 days my account has been blocked without any reason... Proper reason is not given..

And also deposit amount can't able to get.... I contacted service support... They will also not given a proper answer... They will tel only we have rights to block any account without giving a reason... Then why they are allowed me to deposit the money... After getting money from me they blocked my id

Dear GANESHAN,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you have any fands left in your player's account at the time of account blockage, please?  
• Have you been asked to pass the KYC verification process?   

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I have been played solitaire game...

I don't have any account balance in that gaming account

Before depositing i have completed my profile completion and security question Completion... After that only I have deposited.... Iam not violated anything against ritzobet app terms and conditions

Hello GANESHAN,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear GANESHAN,

Thank you for your message and patience.

However, I want to inform you that we cannot make a case solely based on not having any wins in a game. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. To investigate any potential irregularities, concrete evidence is required.

Regarding the account closure, as there were no funds held within the account, our options are limited. Online casinos, as profit-driven entities, reserve the right to choose their clientele. Given that no funds were withheld during this process, our ability to intervene is unfortunately constrained. I regret to deliver this unfavorable news.

Should you possess further information pertinent to this matter, kindly forward it to katarina.d@casino.guru.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint. 

I will now close this complaint.

All the best,

Katarina