RoboCat Casino - El pago del jugador se ha retrasado.

Hello Casino Guru,

Unfortunately, I have the problem that my payout of 411 euros has not been processed since May 15, 2025.

I requested my payout with Litecoin, but it's still pending.

According to support, it has already been forwarded to the finance department three times.

That's why I'm opening a dispute now and hope that I can get help.

Best regards

Hallo Casino Guru,

leider habe ich das Problem das seit 15.05.25 meine Auszahlung von 411 Euro nicht bearbeitet wird.

Ich hab mit Litecoin meine Auszahlung angefragt die jetzt auf sich warten lässt.

Es wurde laut Support schon 3 x an die Finanzabteilung weitergeleitet .

Deshalb eröffne ich jetzt einen Streitfall und hoffe das mir geholfen werden kann.

Mit freundlichen Grüßen

Dear Mad_Ness, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Hello ,

So a KYC has not been required so far, but I could do this at any time if necessary or requested.

According to RoboCat, the payment should be processed after 3-5 days.

Does my complaint stand? Because that would be very important. It can't be the case that I now have to follow the rules, but the casino itself doesn't. Do you understand what I mean?

I hope that my complaint will be upheld, so I will give the casino time to comment on this case.

Best regards

Hallo ,

also eine KYC wurde bisher nicht verlangt dies könnte ich jederzeit tun wenn es nötig ist oder verlangt wird.

Laut RoboCat sollte die Zahlung nach 3-5 Tagen bearbeitet werden.

Bleibt meine Beschwerde bestehen ? Denn das wäre sehr Wichtig es kann auch nicht sein das ich nun Regeln beachten muss aber das Casino selbst nicht, verstehen sie was ich meine ?

Hoffe das meine Beschwerde diesbezüglich aufrecht erhalten wird somit gebe ich dem Casino Zeit sich zu diesem Fall zu äußern.

Mit freundlichen Grüßen

Just received the payment after 9 days after application

I think the casino is great to play at, but it takes a long time for the payout to be processed!

Gerade die Auszahlung erhalten nach 9 Tagen nach Antragstellung

Finde das Casino zum Spielen Super nur das es lange dauert bis die Auszahlung bearbeitet wird !

Dear Mad_Ness,

That's great news, thank you for updating us! I'm glad to hear that your issue has been finally resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru