RoboCat Casino - El retiro del jugador está bloqueado debido a problemas de verificación del casino.

Good morning, I would like to report a serious problem with Robocat Casino (https://robocat-1455.com/it/).

Until a month and a half ago, I regularly deposited and played with my virtual debit card.

Then I received a notification that I needed to verify my account and upload a photo of the front and back of the card. For a month and a half, I tried to explain that since the card is virtual, it doesn't have a front or back.

In this time frame, I've sent numerous screenshots of my debit card, selfies of my face with their website in the background, and bank statements: to no avail, and they keep asking me for the front and back.

I've lost count of how many times I've explained the situation both via email and in live chat.

At this point, I really believe they're trying to unduly withhold my balance (€410.00), which I can't withdraw under any circumstances since all withdrawals are blocked. Where I come from, unduly withholding someone else's money is called "theft."

I would like to share my situation with Casino Guru, because it is important for everyone to know how unfair Robocat is.

Thank you

Buongiorno vorrei segnalare un grave problema col casinò Robocat(https://robocat-1455.com/it/).

Fino a un mese e mezzo fa ho regolarmente depositato e giocato con la mia carta di debito virtuale.

Poi mi è arrivata comunicazione del fatto che si rendeva necessaria una verifica dell'account e di caricare una foto del fronte e del retro della carta. Per un mese e mezzo ho cercato di spiegare che essendo virtuale, la carta non possiede fronte e retro.

In questo lasso di tempo ho inviato numerosi screenshot della mia carta di debito, selfie del mio volto con sullo sfondo il loro sito, estratti conto: a nulla è servito e continuano a chiedermi il fronte e il retro.

Ho perso il conto di quante volte ho spiegato la situazione sia via email, sia in ive chat.

A questo punto credo proprio che vogliano indebitamente trattenere il saldo presente (€410.00), che non posso in alcun modo ritirare poiché tutti i prelievi sono bloccati. Dalle mie parti trattenere indebitamente denaro altrui si chiama "furto".

Vorrei sottoporre a Casino Guru la mia situazione, perché è bene che tutti sappiano quanto scorretto sia Robocat.

Grazie

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas