RoboCat Casino - El retiro del jugador se ha retrasado.

Hello casino guru Team this casino Robocat is delaying my withdrawal since 23.03.2025

Always answer the same- " we are working on it " basically lying.

Dear zommeremonika,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey Tomas and casino guru.

Have you made any successful withdrawals from the casino in the past?

* Yes i have made successful withdrawals before and now they are delaying

Could you please confirm that you have passed the KYC verification?

*No this casino doesn't require kyc yet

Have you accumulated your winnings with the help of a bonus?

* Yes i have accumulated all my winnings and i didnt use bonuses , i just played with my own money.

Dear zommeremonika,

We would like to kindly apologize for the delay.

We would like to inform you that your payment will be completed as a matter of urgency.

Kind Regards,

RoboCat Casino Team

Thanks to both parties for your responses.

Dear zommeremonika,

• Has the casino processed your payout since your last reply?
• May we consider the issue resolved?

Hello no they didnt pay out , but then my withdrawal got canceled and now i cant make withdrawal because of KYC , and i sent all documents for review and its been 3 days since i submitted all documents , no answer yet

Dear zommeremonika, 

We would kindly request to provide us a Selfie ID AOS and the transaction history of your Skrill for March in order to complete your account verification and proceed with the payment.

Thank you in advance.

Kind Regards,

RoboCat Casino Team

I have already provided my Selfie +ID + at your casino website in background + SKRILL e wallet pdf whole march transactions , since 9th of April

Its been 5 days and nobody has reviewed them , only answer is this.

Thank you very much, zommeremonika, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear zommeremonika,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite RoboCat Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear zommeremonika,

We would like to kindly confirm you that there is not any pending withdrawal or an active balance in your account.

Kind Regards,

RoboCat Casino Team

Close this case , because of 3 weeks waiting i declined all withdrawal, because it took 10 days for them to review my documents

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.