RoboCat Casino - Los retiros de los jugadores se retrasan.

I requested several withdrawals from this casino in the last few weeks/days: one for €200, one for €400, and one for €500. All three withdrawal requests have been processed and completed. However, I have only received the €400 withdrawal. The €200 and €500 amounts have not yet appeared in my bank account.

Ich habe bei diesem Casino in den letzten Wochen bzw. Tagen mehrere Auszahlungen beantragt. Eine Über 200€, eine über 400€ und eine über 500€. Alle 3 Auszahlungsanträge wurden bereits bearbeitet und abgeschlossen. Allerdings habe ich nur den Betrag von der 400€ Auszahlung erhalten. Die Beträge von 200€ und von 500€ sind nicht auf meinen Bankkonto eingegangen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share screenshots of your payout history as it appears in your player's account?
• Did you achieve your current balance with the help of a bonus?
• Were you asked to submit a bank statement as evidence that the payments weren't received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have attached screenshots of the withdrawal requests from my payment history here.

The answer to the first question, whether I achieved my account balance with the help of a bonus, is: No.

The answer to the second question, whether I was asked to submit a bank statement as proof, is: No.

I have forwarded the chat log to the specified email address.

Regards

Die Screenshots der Auszahlungsanträge aus meinem Zahlungsverlauf habe ich hier angehangen.

Zur ersten Frage ob ich meinen Kontostand mit Hilfe einen Bonus erreicht habe lautet die Antwort: Nein.

Zur zweiten Frage ob ich aufgefordert wurde einen Kontoauszug als Nachweis einzureichen lautet die Antwort: Nein.

Das Chatprotokoll habe ich an die angegeben Emailadresse weitergeletet.

Mfg

Thanks for your reply and the information provided here and via the email thread.

Has the money reached your bank account since your last post, please?

Please let me know.

Hello, thank you for your reply. Yes, the money finally arrived in my bank account today.

Hallo, danke für ihre Antwort. Ja heute ist endlich das Geld auf meinem Bankkonto eingegangen.

Dear lordnero,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru