Roby Casino - El jugador cree que el reintegro se ha retrasado.

I've been trying to withdraw the amount for a week now, but they return it to the account and cancel the withdrawal.

The platform asks for the PIX account ID and the CPF but doesn't answer what I need to put in the ID.

After they returned it for the first time, I was told to enter the PIX. As Pix is my CPF, the information is repeated and returns without completion.

They cancel my withdrawal without further explanation. I've never had a problem with any site.

At no point during the registration process did they ask for age verification, bank details, documents, nothing.

They just don't pay.

Absurd, limited.

Já faz uma semana que tento sacar o valor mas eles devolvem para a conta cancelando o saque.

A plataforma pede ID da conta PIX e o CPF mas nao responde o que preciso colocar no ID.

Após devolverem pela primeira vez fui informado que era para colocar o PIX. Como o Pix é o meu CPF a informação fica repetida e retorna sem concluir.

Eles cancelam meu levantamento sem maiores explicações. Nunca tive problema com nenhum site.

E m momento algum no cadastro pediram conferencia de idade, dados bancários, documento, nada.

Apenas nao pagam.

Absurdo, limitados.

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Dear Acdorn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Acdorn,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Acdorn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru