RocketPlay Casino - El jugador experimentó una falla técnica.

The games just crash and it didn't take over a free spins win.

After restarting the game, no money was credited and the feature was gone as well.

Die Spiele stürzen nur ab und es hat den Gewinn eines Freispieles nicht übernommen .

Nach erneuten Start des Spieles war kein Geld gutgeschrieben und das Feature ebenfalls weg .

Dear norcoryder012,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do you happen to have some kind of proof so we can see what happened and that you really won from this bet, for example, a video recording or screenshot? Do I understand correctly that the result of the bet is not displayed in your game history?

Have you tried contacting the casino regarding this issue?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you.

Best regards,

Kristina

Dear norcoryder012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.