RocketPlay Casino - El jugador no puede retirar sus ganancias.

I've sent my passport, photo, telephone bill for the address, photo of my credit card, bank statement showing the deposit to Rocketplay, and Paysafe card statement showing the payment. It's been a week and they are still refusing my withdrawal.

Ho mandatto passaporto,foto, factura telefonica per l indirizo,foto di carta di credito,estratto conto dalla banca dove ce scritto deposito rocketplay,estratto conto paysafe card dove risulta îl pagamento.e una settimana che mi rifiutano îl prelievo.

Dear idragan31,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any confirmation regarding successful verification? Could you please post a screenshot of your withdrawal/cashier history here?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear idragan31, 

We sincerely apologize for the challenges you’ve faced. We’ve reviewed your complaint, and your account is already verified, allowing you to withdraw funds. Your feedback is highly valuable, and we continually strive to enhance your gaming experience on RocketPlay. Wishing you continued success and big wins in your future games!

All solved! Thank you !!!

Tutto risolto! Grazie !!!

Dear idragan31,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru