Rollbit Casino - El retiro del jugador se retrasa debido a sospechas sobre su cuenta.

Hello, Rollbit is holding a withdrawal of 1000 USDC for me. I verified my identity and they still sent me several emails. They are justifying the blocking with the suspicion that I have a second account with them. I do not have a second account with them nor do I manage any other account. I still have a balance of 2000 USDC in my account that I have not yet requested.

Dobrý den, Rollbit mi drží výběr ve výši 1000 USDC. Ověřil jsem svoji identitu a přesto mi zaslali několik mailů. Blokaci odůvodňují s podezřením, že mám u nich druhý účet. Já u nich, ale žádný druhý účet nemám ani žádný jiný účet nespravuji. Na účtu mám zůstatek ještě 2000 USDC o které jsem zatím nepožádal.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas