Rolletto Casino - La cuenta del jugador ha sido bloqueada.

after I made a withdrawal, they blocked my account for no reason, they wrote that my account was being considered, what can be considered there, I think that they simply do not want to pay and are playing for time

Hello chums,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify when exactly was your account closed? Have you accumulated your winnings with or without an active bonus, please?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

without bonus, April 24

без бонусу, 24 квітня

Thank you for your reply, chums. Could you please forward me all the communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.

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Thank you very much chums for your cooperation so far. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello chums.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

well all of them didn't answer, and also don't answer me on e-mail

ну все вони не відповіли, а також не відповідають мені на електронну пошту

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear chums.

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at the licensing authority of the casino. I will gladly help you with it, you may reach me at the email address mentioned below. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hi chums.

See the message from the casino team below.

This case is solved and the user is free to Withdraw. 

Please, could you confirm their statement?

Dear chums,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Even if we have assumed that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint.