Romancasino - El jugador enfrenta retiros cancelados.

Hello, this casino is mocking me and keeps canceling my withdrawals, always finding excuses. Please help me because I also noticed that many users are having problems with this casino.

Salve questo casino mi sta prendendo in giro continua ad annullarmi prelievi trovando sempre scuse. Per favore datemi una mano anche perché ho visto che tanti utenti stanno avendo problemi con questo casino

Dear Alfio88,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

Have you communicated with customer support about the reasons why your withdrawals keep getting declined? What was their explanation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi first of all thanks for the answer no I have not made other withdrawals it is the first time I played 400 euros loaded with card among other payment method that apparently they only give for deposits but not for withdrawals as in the withdrawal section they only give bank transfer and binance and this already I find absurd anyway they continue to refuse boasting technical problems which I do not believe. Ridiculous customer service instead of solving the problem they offer free spins now they tell me that the technical problem is solved and there should be no problem but I am more than certain that they will cancel it again. However I only played with real money I repeat 400 euros loaded and winnings of 800 that do not let me withdraw

Ciao innanzitutto grazie per la risposta no non ho effettuato altri prelievi è la prima volta ho giocato 400 euro caricati con carta tra l altro metodo di pagamento che a quanto pare danno solo per i depositi ma non per i prelievi in queanto nella sezione prelievi danno solo bank transfert e binance e gia questo lo trovo assurdo cmq continuano a rifiutare millantando problemi tecnici al quale credo poco. Servizio clienti ridicolo invece di risolvere il problema propongono giri gratuiti adesso mi dicono che il problema tecnico è risolto e non dovrebbero esserci problemo ma sono piu che certo che lo annulleranno di nuovo. Comunque ho giocato solo con soldi reali ripeto 400 euro caricati e vincita di 800 che non mi fanno prelevare

I add that I completed all the Kyc verification before making the withdrawals

Aggiungo che ho completato tutta la verifica Kyc prima di effettuare i prelievi

Today they answered me like this so according to them there is no problem but I am more than certain that they will cancel this time too.

As soon as I have updates I'll let you know

Oggi mi hanno risposto cosi dunque a detta loro non c e nessun problema ma sono piu che certo che annulleranno anche questa volta.

Appena ho aggiornamenti vi faccio sapere

They sent the payment all sorted

Hanno inviato il pagamento tutto risolto

Dear Alfio88,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru