Roostino Casino - Los retiros de los jugadores se retrasan.

Hello, I've been playing at Roostino Casino since February and previously withdrew several thousand euros without any problems. However, since March 14th, no withdrawals have been processed. I don't know why, and the casino hasn't contacted me.

My profile shows under verification that no verification is necessary and no documents were requested by the casino.

I hope you can help me with this problem.

Hallo ich spiele seit Februar im Roostino Casino und habe zuvor mehrere tausend Euro problemlos ausgezahlt. Nun werden allerdings schon seit 14.03. keine Auszahlungen mehr bearbeitet. Es ist mir nicht bekannt wieso und ich wurde auch nicht vom Casino kontaktiert.

Mein Profil zeigt unter Verifizierung an dass keine Verifizierung notwendig ist und es wurden auch keine Dokumente vom Casino gefordert.

Ich hoffe Sie können mir bei dem Problem helfen.

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Dear Luke2000,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay you are experiencing with your withdrawals.

From the screenshots you provided, we can see that multiple withdrawals of €500 (via USDT ERC20) have been in "Processing" status since mid-March, while your account appears to show that no verification is currently required. This makes the situation somewhat unclear, so we would like to gather a few more details.

Could you please clarify the following:

• When was your most recent successful withdrawal processed?
• Have you received any explanation from the casino regarding the delays (via email or live chat)?
• Have you tried contacting their support, and if so, what was their exact response?
• Have you used the same payment method (USDT ERC20) successfully in the past?

If you have any relevant communication with the casino, please feel free to forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello, the last successful payout was on March 13th.

I haven't received any information at all about the delay with Roostino. The live chat always dodges questions and says it's "being processed".

I have always used USDT ERC20 for withdrawals.

Hallo, die letzte erfolgreiche Auszahlung war am 13. März.

Ich habe überhaupt keine Infos zur Verzögerung von Roostino erhalten. Der Live Chat weicht bei Fragen immer aus und sagt es ist "in Bearbeitung".

Ich habe immer USDT ERC20 für die Auszahlungen verwendet.

Dear Luke2000,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Dear Luke2000,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Roostino Casino to join this conversation and assist in addressing the complaint.

Dear Roostino Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.