RTbet Casino - El jugador enfrenta retiros retrasados.

I have been waiting for two withdrawals, one of €500 since January 21st and another of €300 since January 22nd. I have contacted the casino via chat every day, and they always told me soon, that there were delays... Today marks 2 weeks since the first withdrawal request and they replied that I need to contact the casino by email as it is not their responsibility to answer me about this via chat. And they tell me this now after two weeks. I contacted them by email, but I also did not receive a response. Honestly, I don't know what else to do.

Hola llevo esperando dos retiros, uno de 500 € desde el 21 de enero y otro de 300€ desde 22 de enereo. Me e puesto en contacto con el casino por el chat todos los dias, y siempre me dijeron que pronto, que hay retrasos... Hoy se cumplieron 2 semanas desde la primera peticion de retiro y ne contestaron que me tengo que poner en contacto por mail con el casino que por el chat no les corresponde contestarme a esta pregunta. Y esto me lo dicen ahora despues de dos semanas. E contactado por mail pero tampoco recibi respuesta. La verdad que mas no se que hacer.

Dear Laladina1128, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi, it has been resolved. The two withdrawals were credited to me a while ago. Thank you.

Hola se a resuelto me ingresaron los dos retiros hace un rato. Gracias

Dear Laladina1128,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru