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Ruby Slots Casino this casino turned over everything and there it says on the withdrawal 96 dollars I can withdraw yes everything is deposited and the requirements with them. go there withdrawal with special litecoin asked them if visa works well saw where you could deposit with visa anyway well they want I will deposit 10 dollars through Litecoin well we continue go to the chat and ask can I withdraw to my visa card then it says your country is not entitled to them. freespins okay I said show me then of form and proof gave nothing ask you they generally do not apply freespins in Sweden about why I was allowed to play register and get freespins with then for

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Ruby Slots Casino detta casinot omsatte allt och där står på uttaget 96 dollar jag kan ta ut ja allt är insatt och kraven med dom.begäe där uttag med speciellt litecoin frågade dom om visa går bra såg där man kunde sätta in med visa i allafall nåja dom vill jag ska sätta in 10 dollar genom Litecoin nåja vi fortsätter går till chatten och frågar kan jag ta ut i till mitt visa kort då säger den ditt land har inte rätt till dom.freespins okej sa jag visa mig det då av form och bevis gav inget fråga ni dom allmänt gäller inte freespins i Sverige om varför fick jag spela registrera mig och få freespins med då för

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

They're not saying it's my money because my country Sweden isn't allowed to have free spins.

Dom.säger ju inte att det är mina pengar för att mitt land Sverige inte får ha free spins

I want you to confirm from them that this is so and to confirm it because I only got words and no confirmation of it.

Vill att ni bekräftar från dom att det är så och styrkt med för jag fick bara ord och inget styrkande av det om

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Is the issue that the free spins aren’t available for players from Sweden, or is it that Swedish players can’t use the payment method you would like to use?

Can you confirm which country you selected during the registration process?

Did you use a VPN?

Can you let me know the exact bonus you used to claim the free spins?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

If free spins weren't for my country I wouldn't have been able to get the bonus at all and it says or doesn't say either Well let's continue then they offer me a bonus if I deposit then they said play away the bonus money that has become real so I couldn't handle it anymore I did it then I completely give a shit about them I said good luck with the customer of that kind if so there's nothing more with them and get happy just now that you shouldn't play with them it should have said but it said nothing nothing about the bonus no

Om freespins ej var för mitt land hade jag ej kunnat få bonusen alls och det står eller stod ej heller Nåja vi fortsätta sen erbjuder dom mig bonus om jag sätter in sen sa dom spela bort dom bonuspengar som blivit verkliga så jag orkade inte med dom mera gjorde det sen skiter jag fullständigt i dom jag sa lycka till med customer av sånt om så där finns inget mera hos dom och hämta glad bara nu att man inte ska spela hos dom det borde ha stått men stod inget inget om bonusen nej

Dear player, I kindly ask you to answer all the questions I previously asked, so that I can fully understand your situation and try to assist you properly.

Dear r4475238,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru