Seven Casino - El retiro del jugador se retrasa.

Hello everyone,

I won €150 at Seven Casino about 14 days ago. I requested a withdrawal of €150, which was confirmed. It's been two weeks now, and the withdrawal still hasn't been processed.

When I inquired via email, I only received an automated standard reply.

I hope you can help me, please.

Attached are some screenshots. Good night, greetings from Cologne.

Stephan

Hallo zusammen,

habe vor ca. 14 Tagen bei Seven Casino 150 Euro gewonnen. Habe die Auszahlung von 150 € beantragt und sie würde auch bestätigt. Dies ist nun schon 2 Wochen her, und bisher wurde die Auszahlung immer noch nicht getätigt.

Auf Nachfrage via E Mail habe ich nur eine automatische Standard Antwort erhalten.

Ich hoffe, ihr könnt mir bitte helfen.

Anbei einige Screenshots. Gute Nacht Grüße aus Köln

Stephan

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear stephanwiduch12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina.

I had previously withdrawn 250 euros without any problems.

KYC is therefore confirmed, as no payout is possible without it.

No, I played without a bonus, 25 euros real money stake without a bonus.

Greetings Stephan

Hallo Kristina.

Habe bereits zuvor schon einmal 250 Euro problemlos auszahlen lassen.

Somit KYC bestätigt, da ohne keine Auszahlung möglich.

Nein habe ohne Bonus gespielt, 25 Euro Echtgeld Einsatz ohne Bonus.

Grüße Stephan

Thank you for your reply, stephanwiduch12. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Dear stephanwiduch12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru