Seven Casino - La cuenta del jugador ha sido cerrada.

Hello

I have played at Seven casino where I was registered and when I tried to make a withdrawal once 1000 e and the second day 1000 e according to the rule because it says max 1000 e per day and 2000 per week I waited a week and they just sent an email that it is rejected and have closed my account there was 3000 eura in the account that has not been sent in withdrawal, they do not respond and cannot log in to my account. Is Seven casino a scam

Hej

jag har spelat på Seven casino där var registrerad och när jag försökte göra Utag en gång 1000 e och andra dag 1000 e enligt regel eftersom det står max 1000 e per dag och 2000 per vecka väntade jag en vecka och de bara skickade mail att det är avslagen och har stängt mitt konto där var 3000 eura på kontot som har inte skickat i Utag, de svarar inte och kan inte logga in på mitt konto. Är Seven casino bluff

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Seven Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Dragana1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello again

I have been playing for several months but for the first time I have received the money on roulette and they have blocked my account. I never play with a bonus. I am trying to find their email and will send it. They only sent back my deposit but not the money that has been received.

Hej igen

jag har spelat flera månader men först gång har fått pengarna på rulett och de har blockerat mitt konto .spelar aldrig med bonus jag försöker hitta deras mail och ska skicka de skickade tillbaka mina depositionen bara men inte pengar som har fått.

Thanks for the information provided.

Was your account verified? Which documents have you submitted to the casino during the verification process?

Please let me know.

Dear Dragana1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru