ShinQueen Casino - Los depósitos de los jugadores no se acreditan.

I made a deposit using the cryptocurrency Lipple. Up until now, my deposits were successfully credited, but suddenly they are no longer being credited.

Both the tag and the address are correct.

仮想通貨のLippleで入金しました、今まで入金されていたのにいきなり入金されなくなりました。

タグも宛名も全て正しいです。

Dear yasuu4417,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ShinQueen Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain when you made the deposits that weren't credited?
• When was the last time you made a successful deposit in this casino?
• Have you contacted casino support regarding the issue? With what result?
• Could you please share the transaction confirmations of the deposits that weren't credited to your casino account? You can do so here, or send me the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Message from the player:

solved!

thank you!

Message from the player:

解決しました！

ありがとうございます！

Dear yasuu4417,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru