ShinyWilds Casino - El jugador cree que el reintegro se ha retrasado.

I requested a withdrawal from ShinyWilds and am still waiting for my money. I have contacted support several times, but the only responses I receive are generic replies stating that my request has been forwarded to the relevant department or that I should wait for a response.

I have not yet received a concrete solution or a comprehensible reason for the delay.

What I find particularly disappointing is that I received a similar notification several days ago, and nothing has changed since then. Therefore, I would like a clear explanation of why my payment has not yet been processed and when I can expect to receive my money.

I have already given the casino ample time to resolve the issue and have contacted support several times. However, my request has not yet been satisfactorily resolved.

I therefore ask ShinyWilds to review the payout and provide specific information on what is currently missing and when the payout will actually take place.

Ich habe bei ShinyWilds eine Auszahlung beantragt und warte weiterhin auf mein Geld. Ich habe mich bereits mehrfach an den Support gewandt. Als Antwort erhalte ich jedoch immer wieder lediglich allgemeine Rückmeldungen, dass mein Anliegen an die zuständige Abteilung weitergeleitet wurde bzw. dass ich auf eine Rückmeldung warten soll.

Eine konkrete Lösung oder einen nachvollziehbaren Grund für die Verzögerung habe ich bisher nicht erhalten.

Besonders enttäuschend ist für mich, dass ich bereits vor einigen Tagen eine vergleichbare Mitteilung erhalten habe und sich seitdem trotzdem nichts geändert hat. Ich möchte daher endlich eine klare Auskunft darüber, warum meine Auszahlung noch nicht durchgeführt wurde und wann ich mit meinem Geld rechnen kann.

Ich habe dem Casino bereits ausreichend Zeit gegeben, das Problem zu klären, und mich mehrfach an den Support gewandt. Bisher wurde mein Anliegen jedoch nicht zufriedenstellend gelöst.

Ich bitte ShinyWilds daher, die Auszahlung zu prüfen und konkret mitzuteilen, was aktuell noch fehlt bzw. wann die Auszahlung tatsächlich erfolgen wird.

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Dear Butaki2808,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Butaki2808,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I received my money yesterday within 5 minutes after threatening legal action. After 14 days, I was ready to threaten this as well, and bam, it was transferred within minutes. Coincidence? I think not.

I advise everyone against using this casino for gambling.

Ich habe mein Geld gestern mit der Androhung rechtlicher Schritte innerhalb 5 Minuten überwiesen bekommen. Nach 14 Tagen war ich soweit dieses anzudrohen und zack wurde es innerhalb weniger Minuten überwiesen. Zufall? Ich denke nicht.

Ich rate jeden ab, dieses Casino zum Spielen zu nutzen.

Dear Butaki2808,

We're glad to hear that you have received your money. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jean

Casino.Guru