ShinyWilds Casino - El retiro del jugador se ha retrasado y la cuenta está suspendida.

Hello,

I am reaching out here because you are my last resort.

About a month ago, I started playing on Shiny Wilds through the referral link of the French YouTuber Never. I knew this YouTuber, which made me trust the casino’s reliability. I deposited a total of €3,700, and my balance went up to €4,250. I then decided to make an instant withdrawal via my bank account (RIB and BIC).

A week later, I still hadn’t received anything. I contacted support, and the next day, when I tried to log in, I saw that my account had been suspended without any explanation. I could no longer access it. My profile had been verified, I am of legal age, and my documents were compliant.

The support team told me that even though my account had been deleted, I would still receive my withdrawal as soon as possible, explaining that it could take time due to a high volume of requests. It has now been three weeks, and I have sent numerous emails, receiving only vague, repetitive responses.

Two weeks ago, the casino requested another verification. They told me that my bank document was not valid for the withdrawal because they needed a full bank statement. I sent the requested document, and my profile was successfully verified. The support team assured me that I would have a response within 48 hours.

However, those 48 hours have long passed—it has now been an additional week and a half—and I still haven’t received anything. Each time I follow up, the casino responds that "additional verifications" are required and asks me to wait even longer.

I also contacted the YouTuber’s Discord to explain my situation. Despite this, nothing concrete has progressed, and I am left without a solution.

Today, I feel very distressed about this situation. I am a student, and this sum represents all my savings. I feel like I have been scammed despite having all the proof: withdrawal confirmation, email exchanges with support, messages with the Discord moderator, and verification of my profile. Yet I am repeatedly told that I just need to wait.

I am reaching out here for help. If anyone has gone through a similar situation or can advise me on what steps to take, I would be extremely grateful. I have now been waiting for several weeks with no concrete progress.

Thank you in advance for your help and understanding.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

In order to review your case properly, we kindly ask you to provide the following information:

1. What types of games did you play at this casino?
2. Do you have a regular player account, or have you signed any affiliate agreement with the casino?
3. Have you used any VPN or IP-masking software while accessing the casino website?
4. Were your winnings accumulated with or without an active bonus?
5. Have you been asked to submit any additional documents for account verification that have not yet been approved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello and thank you for your reply, in this casino I only played black jack and roulette and without deposit bonus, on this casino I had a regular account, I opened the account on February 6, 2026 and I played a lot before deciding to withdraw €4,250 by bank transfer, my account was deleted after that. Later (two weeks ago) after closing my account I passed the other kyc verification that was accepted by the support and that he did say that my treatment will be done within 48 working hours and still nothing. Today the support does not answer me or tells me to wait since 1 month. There is no communication it's a scam.

I didn't use any vpn to play and I want to say that all the papers are in order... and yes they asked me for additional documents (account statement) because I had sent the rib and it was not confirmed as by chance. Today it's been 1 month since I've been fighting every day to recover my winnings

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Matmlr,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika