Shuffle Casino - El jugador afirma que el pago se ha retrasado.

Hi Casino Guru Team,

I am from India.

After reading the postive reviews , I have joined Shuffle casino. It seems like it is almost similar to stake in every aspect and the platform is slick and it has really good sports betting odds.

I made deposit of 344 dollars using etherium crypto.

I opted for a bonus and it was really difficult to wagger 35x . Somehow I waggered it and they allowed me withdraw. I waggered most of it by playing roulette games.

Then I put some bets on sports especially cricket and made some money around 6000 usd.

I started made withdrawals to validate if it is really a fair casino.

I heard their withdrawals are lightning quick .

I made withdrawals of 570 , 1210 and 1250 usdt and it's pretty fast . I recived within 4-5 minutes .

My fourth withdrawal was 3300 usd. The processing got delayed and I reached out to support and they informed me I need to verify my level 3 account verification.

I uploaded my bank statement and my account got verified immediately.

However my withdrawal is not getting processing . I reached out support and they informed me that their KYC compliance team is reviewing my documents manually.

I reached out support multiple times and everytime they used to respond me with same copy paste answer.

At last they have disabled my chat support and an automated bot ask me to contact [email protected] to every input.

I have send them couple of emails and I did not get any response as of now .

I really inspired by their CEO who trying to make shuffle as the number 1 casino .

But they need to understand , quick withdrawals plays a major role to be successful casino.

Please check with shuffle team and assist me to process my 3300 usdt withdrawal.

I abided all their rules and played responsibly.

Note : I do not want to leave shuffle casino . The platform is really slick and designed with latest technology . It's really eye catchy. I am a technical savvy and it's really impressed me . Probably the UI has been designed with either React or NeXt JS.

Once my withdrawal is processed, I am gonna put a nice review in trust pilot.

Thanks,

Jagarnath N****

Dear jagarnath,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Ok no problem. I will wait for 14 days.

I want my issue should be resolved so that I can play permanently in Shuffle casino .

And please change my country from United States to India in the complain.

Dear jagarnath,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick ,

I have not received my withdrawal yet . It is still in review state.

Regards,

Jagarnath

Hi Nick and team,

Could you kindly assist me regarding my withdrawal issue.

Shuffle casino is highly rated in your portal.

My withdrawal is in review since last 3 weeks and everytime I used to contact customer care , I used to get a template response 'Compliance team is still working on my issue ' .

Shuffle team has got a highly techno savvy people and how come they are not able to fix a simple compliance issue.

This delay is definitely going to create lot of anxiety among the people.

Regards,

Jagarnath N****

Dear jagarnath,

Would it be possible to forward the communication between you and the casino related to your withdrawal and verification to [email protected] for further review?

Additionally, can you please advise which documents have been accepted and which are still under review?

Looking forward to hearing from you.

Regards,

Nick

Hi Nick,

My account is fully verfied. Out of 4 withdrawals they processed 3 withdrawals and the last one is still in review from 21/04/2025.

I have sent you two separate emails for your reference.

1) My account showing fully verified along with transactions details.

2) Conversation between me and shuffle casino regarding my withdrawal.

Thanks,

Jagarnath

Hi Nick,

Today shuffle has processed my withdrawals.

Thank you casino guru for your assistance.

Thanks

Dear jagarnath,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru