Shuffle Casino - La solicitud de retiro del jugador se ha retrasado.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which withdrawal method did you use in the past?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?

• My last successful withdrawal was on Jun 27, 2025 5:12 PM, which was the day before and it was processed instantly.

Which withdrawal method did you use in the past?

• I primarily use two withdrawal methods and those are Ethereum and Litecoin.

Did you accumulate your winnings with or without an active bonus?

• Only one of my withdrawals was accumulated with one of my bonuses which i’m pretty sure was my weekly rakeback.

Thank you for your reply. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Regarding the communications between me and them I cannot access since they’ve blocked me from the live support tab, nor have they replied to any of my emails.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Igor (igor.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear ykadam,

I am so sorry to hear about your problem with the Shuffle Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Shuffle Casino representative to join this conversation and participate in resolving this complaint.

Dear Shuffle Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Hi Igor,

We've sent you an update over email.

Dear Shuffle Casino,

thank you very much for sending email and providing more information in this case.

I have replied to your mail with some additional questions.

Dear ykadam,

is there any chance, that you created and used more than one account?

Absolutely not, my only account on this platform is ykadam, its my only account registered on this casino.

Dear Ykadam,

We have received proof from the casino that you used multiple accounts. Along with your main account, at least five other accounts are linked to you.

The casino has a clear rule stating that only one account per person is allowed. If this rule is breached, the balance may be frozen or deducted.

3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted. If you realise that you have opened more than one registered Shuffle Account you must notify us immediately by email at support@shuffle.com.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.