Silver Oak Casino - Los retiros de los jugadores se retrasan.

have not seen approval yet for my 2 withdrawals

just following up 🙂

Dear britterlynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why your withdrawal hasn't been approved yet?
• When did you request the withdrawal of your winnings and what is its status?
• When was the last time you were in contact with casino support and what did you discuss?

Looking forward to hearing from you.

Best regards,

Tomas

they have not been approved yet similar to my slots of Vegas withdrawal.

thanks for checking on these nick !!

Still no approval- following up - I have also used the chat feature on both sites.

Dear britterlynne,

I am sorry but you haven't responded regarding the details I asked for earlier.

Please note we ask for your cooperation and clarification before we involve the casino in complaint resolution. I appreciate your response.

It was approved yesterday.

thank you !

Did the payout reach you in full?

May we consider the issue resolved?

I'll await your reply.

No payout 😕

Thank you very much, britterlynne, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you !

still no funds sent yet. Please see if the request has been sent to the 3rd party for payment

Dear britterlynne,

I'm Romi, and I will be taking care of your complaint from now on.

I would like to invite the Silver Oak Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Silver Oak Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response!

Best Regards,

Romi

Greetings all,

I have reviewed the account and can see that a payment left the casino to the 3rd party payment provider today (10/10/24) for dusbursal as a bank wire transfer. As a general rule we are looking at 3-10 business days on delivery, once this payment has arrived I will see what I can do to get the rest of them out the door for you britterlynne.

Best wishes,

Nick and Silver Oak

Thank you nick !! 🩷🩷

Hello all.

Thank you, Nick and Silver Oak, for explaining the situation.

Dear britterlynne, could you confirm whenever you receive the withdrawal, please?

Best regards,

Romi

I will get back on as soon as I receive it . Thank you all

no deposit yet

There is a $1600 deposit that is not been approved yet for some reason on top of the $2500 that has been approved

Can someone please look into why the $1600 payment has not been approved

Silver Oak said they were escalating it for me. I just wanna make sure that you are all aware of what deposits and withdrawals I have.

I also have a $1900 withdraw from September 24

I have not seen the payout on that either and someone please check on all three of these please and thank you

The third one I’m waiting on is for 2400. I think it will be outside of the timeline in a couple of days as well.

Dear britterlynne, could you please advice us what is the total amount of the withdrawals you are waiting for, so I can contact Nick from Silver Oak and ask for an explanation about the withdrawals?

Thank you in advance.

Regards,

Romi

1600

1900

2400

Dear Nick from Silver Oak,

Could you please clarify the situation with all the withdrawals?

Thank you in advance.

Respectfully,

Romi

Following up

Following up again- I’m guessing they don’t work on weekends so I’ll try back tomorrow

Can someone please follow up with the casino - why am I not getting a response from ANY of the casinos ?!

i have several withdrawals

silver oak

slots of Vegas

AND raging bull

PLEASE HELP

Greetings all,

I can see that a payment was issued by the casino on the 10th of October for disbursal as a bank wire payment but it is still showing incomplete, generally we should have delivery by now. All of the requested withdrawals are now approved but an additional payment can't be issued until the one already issued has arrived. I will speak to the payouts department and see if they have further information.

Best wishes,

Nick and Silver Oak

THANK YOU NICK !!!!

Hello all.

Thank you, Nick, for the explanation and your cooperation.

We will wait for an update from you.

Sincerely,

Romi

Thank you nick! I see that the one stuck in limbo was finally approved hopefully there will be a pay out on at least one of these complaints I have open for silver oak and slots of Vegas

Hello all.

Dear britterlynne, please inform us whenever you receive the money.

Thank you in advance.

Regards,

Romi

I have not received any payment yet

No payment on this yet can you reach out to nick to

see if payment has been released by the 3rd party 🙂

Thank you Romi!!

waiting on the 2400 & 1600 both were approved

Hello all.

Dear Nick and Silver Oak, could you please check if there is any news regarding the payment?

Than you in advance.

Respectfully,

Romi

Why did my player class change now I am supposed to try and play through 30-40k. Before I can win anything. I think it’s a bit wild once someone is winning the casino take the option for winning away 🙈 please bring back the lower play through limits 

do they eventually come back?

Following up, I have still not received either one of these withdrawals

Greetings all,

There are two payments that should arrive literally any time now (if they have not already) for $1900 and $2400 respectively, and an additional payment issued to our 3rd party ($1580) on the 15th which should be arriving in the 3-10 business days following that date.

The final requested withdrawal has been submitted for review (and hopefully approval) and should be sent once the previously mentioned payments are confirmed delivered.

Best wishes,

Nick and Silver Oak

As always Thank you for your time and attention nick !!

Hello all.

Thank you, Nick and Silver Oak, for the information.

Dear britterlynne, we'll wait for the confirmation of receiveing the money from you.

Thank you all.

Respectfully,

Romi

Thanks Romi! I will let you know as soon as the payments arrive

Hi Nick & Silver oak!

i received a payout for 1960 and 1460

can you let me know which casinos those deposits are from out of the 3 complaints I have open?

silver oak

raging bull

or slots of Vegas?

Following up on payouts it looks like they broke it up into several $400 payments

Never mind the approvals were of my deposits 😆 anyway waiting on the 2500 from the 6th to be approved

Can you please please check on this still no deposit into my account

Hello all.

Dear Nick and Silver Oak,

Could you please check on the situation and let us know?

Thank you in advance.

Respectfully,

Romi

Nothing yet 😕

Following up

nov 19th - 1020 & 1480 - still have not arrived in my account

Dec 6th - 1250 approved and 1250 (the other 1/2) still in requested please escalate as all of these are past the waiting period of 7-10 days

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you !!

Dear britterlynne,

Could you please inform us if all of your payments have been received now?

If not, I will try once again to contact Nick.

Thank you in advance for your answer.

reagrds,

Romi

No - I have not received them

The casino never did respond

I may open up another complaint. I don’t want to just lose my money because no one is responding.

there has to be something that can be done to see where my money is

Sounds like he was out sick and then was forced to take some vacation days

Hopefully, they have somebody to look over these cases in his absence if he is unable to

Thank you, britterlynne, I will now try to contact the casino also outside this thread, and hopefully we'll learn some news.

Please state the amount that is still missing.

Thank you in advance.

Respectfully,

Romi

still no funds have arrived

No funds STILL 😣

what is going on and where is my money

It’s been 5 more days now

can you please reach out to them again

Hello britterlynne.

I am sorry for this delay, but unfortunately I have been on sick leave. I will reach out to them right away, and hopefully we'll be able to finally resolve this case.

Thank you for your patience.

Respectfully,

Romi

Thank you!

Any update ?

Greetings all,

I had a look and there was a payment released to our 3rd party on the 22nd of December. Many payments were delayed during the holiday it seems due to the volume of cashouts during that time. Payment is still marked as incomplete in the system but hopefully it will be coming through shortly as many payments have begun to do.

Best wishes,

Nick and Silver Oak

Thank you so much for following up nick I was getting stressed lol after the holidays and a new move I am looking forward to getting some cash back

thanks again

Hello all.

Thank you, Nick and Silver Oak, for providing the information.

Dear britterlynne, thank you for being so patient and please let us know whenever you receive the payout.

Kind regards,

Romi

Will do ! Hopefully it will be this week

Nothing yet

Still nothing please change this out of my name as I have responded

it shows that you were waiting for me to reply

Any new update ?

Hello all.

Thank you, britterlynne, for your patience with this whole situation.

Dear Nick and Silver Oak, Could you please check what can finally be done to pay the remaining amount? This case is now taking really to long to get resolved.

Thank you in advance.

Kind regards,

Romi

Thank you this last one is from December 22. I believe and it’s for 1250.

I spoke to the online helpdesk and they said that it was the third-party but not paid out yet

It’s been over a month

Please help out here, Nick I appreciate you

Greetings all,

I am very pleased to see the last 3 withdrawals we sent to the 3rd party finally marked resolved in the system. It seems our 3rd party payment providers are getting the backlog taken care of, I have contacted the payouts department directly to see if we can't get the next approved withdrrawal/s in line out the door to them.

Best wishes,

Nick and Silver Oak

Thank you !!

I have several more that should be coming my way from silver oak 🙏

haven’t seen the latest one yet but sounds like it’s good news they will pay out soon !

Greetings all.

Thank you, Nick and Silver Oak, once again.

Dear britterlynne, I hope that all this will soon finish and will wait for your confirmation of the payment of the full amount in your complaint.

Best regards,

Romi

Thank you

nothing yet

Any word from the

payouts department- still no deposit

No payout yet

Please see below for approved and requested transactions- still waiting on one from December 🙈 please help

Dear britterlynne,

Could you let us know if there has been any update, please?

Thank you in advance.

Romi

No ma’am nothing

Dear britterlynne,

Please try to keep up and hang in there. Hopefully soon it will all be done.🙏

Best regards,

Romi

nothing Yet

ill

check back end of week

does nick have any updates ?

Still waiting for over 10k to arrive only 3 have been approved for some reason

so should be 7,500 that is past the timeframe

please let me know when to expect the funds from the 3rd party

Any update ?

Dear britterlynne,

I will now try to contact Nick regarding the whole situation again.

Dear Nick and Silver Oak Casino,

Could you please provide some additional information regarding this case? It has really been going on for very long now, and we are grateful that the player is so patient.

Thank you in advance.

Respectfully,

Romi

Thank you Romi 🩷🙏

Still no deposit into my account

Greetings all,

There is a payment sent to our 3rd party payment provider on the 27th of February. Generally speaking we are looking at 10 business days on delivery. We have another approved withdrawal waiting for disbursal, please let us know when the current transaction arrives britterlynne and I will make sure the next in line goes out as well as another withdrawal request is reviewed for approval.

Best wishes,

Nick and Silver Oak

As always thank you nick !

appreciate you

Hi all!

I received a transfer for 2460 which I am asking is the first 2500.

can we work to push the others through as well?

Greetings.

Dear britterlynne, I am glad for you and hope that you will receive the rest soon as well; As Nick has advised, it is up to their third-party payment provider now.

Thank you for your patience.

Kind regards,

Romi

Nick asked me to let him know when I received this one so that he could help push the other ones through so that’s what I’m doing 🙂

Just following up on the rest of the deposit timeline I have 2500 of 10k that has been released to me.

let me know.

thank you!

Greetings britterlynne,

Yes, an additional payment was paid out to our 3rd party on the 10th March and should be headed your way shortly.

Best wishes,

Nick and Silver Oak

Wonderful, thank you so so much, Nick !

I will keep you posted

Funds have not been deposited and I also was trying to file a complaint regarding raging bull casino but it doesn’t show up as a casino anymore on casino guru … can you please help

I have been trying to get to a human to speak with but it keeps saying insane numbers like 18 in the queue.

help!! 😕

Hi Nick/Casino Guru !

have tried to get answers from support on silveroaks casino platform but I have a lot of money just hanging out in approved and some pending approval can you help push these along ?

one of them is from January!! 😕 please help I have my wedding in June and looking forward to utilizing some of the funds for the wedding

Greetings all,

As I mentioned there is still an outstanding payment from March 10th that has yet to arrive. Once this settles in your bank account britterlynne I can move forward but the payment is currently marked "incomplete" in our system.

Best wishes,

Nick and Silver Oak

Thank you ☺️

I will keep you posted thanks again

Received the 2460

please push the next one through.

thank you !!!

I responded already - it says it’s waiting for me to respond

I’m just making sure that the next withdrawal was pushed through by silver oak

Looking for 2 more at 2500

a 1250 and a 2300

and 1 1200 that hasn’t been approved yet.

can you look into where all of these are at in the process ?

Dear britterlynne,

We need to wait for your confirmation of receiving the whole amount, and that is why I keep the timer on you.

Thank you for your understanding.

Best regards,

Romi

Oh, OK! I just want to make sure that when I don’t receive payments that I can communicate with someone and it doesn’t look like they’re waiting on me.

I have received two disbursements

Waiting on two more regarding the 10,000

I have a couple other withdrawals but I think they’re approval the 18th so we still have time to follow up on it

Thank you so much for your help

No problem at all; my pleasure.

As I look at it now, I have lost count, so at the end we will need to set the whole amount together. I hope it will soon be over and you'll receive all your winnings.

Thanks to Nick and his cooperation, really.

Regards,

Romi

These were all requested in January

I have two of the— I crossed them out in red the ones that I have received

waiting on the other three

it looks like the total remaining owed to me is 10,000

Hi team, can you please check up on these? I still have not received them yet.

Dear britterlynne,

I hope there will be some update regarding the payments soon.

Please keep us informed.

Respectfully,

Romi

can you please request that someone escalate these as they’re just sitting in requested state from January?

Only waiting on 1200 I believe

Please assist - I still have not received the 1200

Greetings, all.

Dear Nick and Silver Oak,

Could you please let us know any updates?

Thank you.

Respectfully,

Romi

Greetings all,

The payment in question was paid out to our 3rd party for disbursal as a bank wire transfer on the 30th of March (two requested withdrawals combined $1250+$100-$20 transfer fee=$1330) and is still marked undelivered in the system. It is unfortunate however the funds have been paid out by the casino, we have to wait for the 3rd party on delivery. It is not possible to expedite as it is a singular transaction but part of a larger batch still awaiting transfer. Apologies for the delay however at the moment there is little we can do but wait.

Best wishes,

Nick and Silver Oak

Nothing yet

Dear britterlynne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you ! I have received some of the funds from other sister casinos

it so I think we are good to close as I am sure the rest will follow