Silverplay Casino - El jugador cree que el reintegro se ha retrasado.

Good evening

I apologize for my concerns, but I am never treated the same way as at Silverplay Casino, I deposited and played a lot and everything was fine, after my winnings I requested a withdrawal and since October 31st, 2023 my withdrawal has been pending and is not being processed, I've written dozens of times in the chat and unfortunately I'm only reassured that everything will be fine and that it's my colleagues' turn to process my payout, unfortunately I don't like it anymore, I have real financial difficulties and urgently need the money so that we have something to eat, we have 2 small children and are really on the verge of losing us. There are almost 2400 francs to pay out. After writing to them many times, they have blocked my account. At the moment I can no longer deposit, I have probably written more than 6 emails to support, unfortunately they don't answer more.

I hope that I only get half of the money, I would be happy to transfer the other half to you if you can help me.

Best regards

Sali A***

Guten Abend

Ich entschuldige mich für meinen Anliegen,werde aber nie so behandelt wie bei Silverplay Casino,habe viel Einbezahlt und gespielt auch alles war in Ordnung,nach meinen gewinnen habe ich einen Auszahlung beantragt und seit 31.10.2023 ist mein Auszahlung austehend und wird nicht bearbeitet,habe Dutzende Male in Chat geschrieben und wird leider nur beruhigt das alles gut wird und das die Kollegen dran sind meinen Auszahlung zu bearbeiten,ich mage leider nicht mehr habe wirklich finanzielle Schwierigkeiten und brauche das Geld dringend damit wir etwas zum Essen haben,wir haben 2 kleine Kinder und stehen wirklich am Rande um uns zu verlieren.Es sind knapp 2400 Franken um auszuzahlen.Nach viele Male anschreiben haben Sie meine Konto blockiert momentan kann ich nicht mehr einzahlen,habe auch sicher mehr als 6 mails an Support geschrieben leider antworten sie nicht mehr.

Ich hoffe das ich auch nur die Hälfte des Geldes bekomme,die andere Hälfte würde ich Ihnen gerne überweisen wenn Sie mir helfen können.

Liebe Grüsse

Sali A***

Dear i_trent,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good evening

Could you please delete my complaint for personal reasons.

Best regards

Guten Abend

Könnten Sie bitte meine Beschwerde löschen aus persönliche Gründen.

Liebe Grüsse

I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.