Slingo Casino - El jugador afirma que el pago se ha retrasado.

I am submitting a complaint regarding Lizaro Casino (possibly related to Slingo Casino).

My account verification has taken over 90 hours, despite the casino stating that verification should take a maximum of 24 hours. 

In addition, my first withdrawal of 5000 NOK was delayed for 10 days. 

The casino has blocked my withdrawal at times without explanation.

During this process, I requested the following mandatory information:

- License number

- Licensing authority

- Legal operating company name

The casino refused to provide any of this information via live chat and repeatedly instructed me to contact them by email. 

I sent multiple emails and only received automated confirmation replies, with no human response or disclosure.

Despite repeated requests, the casino continues to avoid providing verifiable licensing and operator details. 

This makes it impossible to confirm whether the casino is legally operating.

I have attached screenshots showing:

- Refusal to provide license/operator details in live chat

- Instructions to contact email support

- Automated email replies with no follow-up

- Verification status blocked/pending

- Delayed withdrawal of 5000 NOK

I believe this is a serious transparency issue and an unfair practice. 

I respectfully ask Casino Guru to investigate this case and assist in resolving my verification and withdrawal issue, or require the casino to disclose valid licensing information.

best regards

Mats Hetlelid

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MatsHetlelid,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I need to make an new better complain. But the casino will not give me my account name I used in this complain, they say it is my email, but that’s wrong. Hope you can help meg

i have sent Lizaro casino mail to get all my play history also.

this last 4 photos show deposit and cancellation of bonus and time and I forst won and after cancellation i almost lost all, but played from 24.01-26 to 27.01

i hope you can help me

best regards

Mats Hetlelid

Dear MatsHetlelid,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear MatsHetlelid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru