Slot Bunny Casino - El jugador cree que el reintegro se ha retrasado.

This casino doesn't pay out. They confirm that the account is fully verified, but then they stop responding to emails and chat, saying they'll report the issue to the finance department to get paid, but nothing happens.

Questo casinò non paga. Confermano che l'account è completamente verificato, ma poi smettono di rispondere alle email e alla chat, dicendo che segnaleranno il problema al reparto finanziario per ottenere il pagamento, ma non succede nulla.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Luciavincitrice,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Karla,

Still no response to me or my winnings for now 2 weeks.

Just logged into my account and only deposit remains there. No communication from them what so ever. Chat says below. This is utter nonsence and a scam. I have one account!Only signed up 2 weeks ago.

We Have Received Your Withdrawal Request, Which Has Been Rejected.

After A Thorough Review By Our Fraud And Risk Department, We’ve Identified Multiple Accounts Associated With Your Ip Address.

This Situation Violates Our Terms And Conditions Under Clause 6.2 Withdrawing Funds After Using A Bonus: To Ensure Fair Play, Each Player Is Allowed Only One Active Account.

If Multiple Accounts Are Identified, Whether Linked To The Same Individual, Device, Or Ip Address Then Any Withdrawals Connected To Welcome Bonuses, First Time Deposits, Promotional Offers, Free Spins, Free Chips, Or Clean Deposits May Be Declined.

You Can Find The Terms And Conditions Here: Https://slotbunny.com/terms Of Service

We Would Like To Inform You That Your Deposit Of $352.35 Has Been Returned To Your Account.

Dear Luciavincitrice,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, no change since that email or any response. They not even return dep`osit. They took 900 usd from me!

Dear Luciavincitrice, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Luciavincitrice,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru

We’ve reopened this complaint at the request of Luciavincitrice. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Have you made any successful withdrawals before? Only deposit not my winning balance.

Could you please confirm that you have passed the KYC verification? correct. Yes i did.

Did you accumulate your winnings with or without an active bonus? Yes i had a bonus

Did you play casino games or bet on sports? Slots

Dear Luciavincitrice,

Thank you very much for your response and for answering my questions.

Could you also please upload a screenshot of your withdrawal request from your casino account? If the withdrawal is still shown as pending or if there is any record of it in your transaction history, this would be very helpful for our investigation.

The screenshot will help us verify the status of your withdrawal and better understand what happened in your case.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla

Dear Luciavincitrice,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.