Slot Madness Casino - La cuenta del jugador ha sido bloqueada.

I don't even remember how much was the amount in my balance. Can't login. Tgey just blocked me. Send them a email- didn't even got an answer.

Dear Macias11,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with slotmadness.com.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide the exact date your account was closed?
• How long have you been a player at this casino?
• Have you made any successful withdrawals?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

I registered in April. Deposited at 24 April. Can't say when did they exactly block me, but I was not able to login a two weeks ago. Not sure did they have verified my account or no.

Dear Macias11,

Thank you for your messages. I apologize for the delayed response. I was on sick leave and unable to reply.

• Have you made any successful withdrawals?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you accumulate your winnings with or without an active bonus?  

Looking forward to your reply,

Katarina

Hi

I didn't have successfull withdrawals

I played only slots

I didn't accumulate my winnings

Dear Macias11,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Dear Macias11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi

Only one email. I forwarded it to you : a email to help@slotmadness.com with a request to respond why am I not able to login to my account. Casino didn't respon.

Thank you very much, Macias11, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Macias11 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slot Madness Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Greetings all,

The account has indeed been closed by our security department, I have requested review by the head of the requisite department and will respond here when I have further information.

Best wishes,

Nick and Slot Madness

Dear Macias11, I have been in contact with the casino representative; however, unfortunately, the casino is unable to provide any evidence or further details regarding the reason for your account being blocked.

As a result, we are left with no option but to close this complaint as unresolved. I understand that this is not the outcome you were hoping for, and I sincerely regret that we could not offer a more satisfactory resolution.

Please note that unresolved complaints may impact the casino’s overall rating, which could potentially encourage them to reconsider their stance. Should the casino choose to respond or provide additional information in the future, we will promptly reopen the complaint and notify you via email.

I’m truly sorry I couldn’t be of more assistance in this case, and I appreciate your understanding.

Best regards,

Peter