Slot Madness Casino - La retirada del jugador se ha retrasado.

I won $9,800 in April, they said I could only do the withdrawal amounts at $2,500 so I had to do 4 withdrawal request, the approved the first one for $2,300 and the second one for $2,500, the first payment was due around 5/4/26, the second 5/20/26 I have received no payments and when I ask, I get the same response, it’s been escalate or check

bavk

in 48 hours

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Dear Jumper1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your activity in the casino from before you requested the payout on April 7th? Send the information to my email at tomas@casino.guru or post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I just checked and they deposited the first withdrawal payment but are late on the second one.

So thr first payment had went though but second one is late.

Do I need to mark the first issue as resolved and open another complaint for the second late payment and

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jumper1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas