Slotexo Casino - Se ha retrasado el pago de las ganancias del jugador.

Hello, I got 8k in balance, then i decide to withdraw. In this scamsite you Can request withdraw once a day and Max 500 EUR. Also there Can be Max 3 withdraw pending. First withdraw i requested 03.03 and guess what, i still dont have money. In this period i manage to lose half of my balance because all slots are cuted and nothing is paying. All bonuses pays 10x from bet. Anyways, my withdraw requests are still under review after 13 days. Live chat answer only that i need to wait. No specific details, nothing. They dont answer on my e-mails. This is bigest scamsite i ever played.

It means that if there will be Miracle and they will pay out money, then i will need to request 6 more Times to get out all my balance šo i will neēd 3 months to get my money???? This is not normal.

Dear Tzekon,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

There is no opportunity to verify my account.

And yes there is 14 days past.

This is not normal to have withdraw for that period of Time.

Dear Tzekon,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

Now i have received 3x 500 EUR. After 14 days and with help from some streamer.

3 days ago i requested new withdraw, now i again 3x500 because it is Max amount i Can requests. And new fun Times begin. Now they are asking verification. Looks like withdraw will take aditional atleast 14 days. What is funny they are asking for ID vārds photo front and back. And then i need to send selfie with ID card un my Hands and and opened slotexo in background 🤣🤣 looks like there is only missing sitting on the unicorn and rainbow on the background. This is something. I have tried to upload 2 Times but they refused. What i need profesional photographer??? I swear the good i never ever will deposit in this site. I just want to get my money and thats it.

Dear Tzekon,

I'm glad to hear that your first withdrawals have arrived.

Please note that the verification process is common in every single online casino and non of the current requests seems anything unusual.

Keep in mind that both verification and withdrawal processing can take up to 14 days, as mentioned previously.

Let us know in case of any update.

Regards,

Nick

Dear Tzekon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I requested 2 last withdraws.

And again it is already 12 days and no answers, nothing.

Hello

This casino is not withdrawing my money already 14 days. They are answering same every day, that my withdraws are under review, but money will be paid soon. When i Ask them to be more specific, they start to ignor all my questions. Support@slotexo.com is not answering. Also when i start to Push then to be more specific they just leave live chat. Live chat is not recording any msg, also if i drop down webpage with opened chat. It just close and i need to write again and explain everything again. They are using that, because if they cant answer on my questions, they just leave chat and i need to write again. This is worse casino and worse support i have ever used. I will never ever use this casino. This is Nightmare.

Thank you Tzekon for all the information provided. I will now forward your complaint to my colleague Martina (martina.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Tzekon,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Slotexo Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all,

Thank you for your patience!

Please be informed that all of the pending withdrawals of the customer have been paid out.

We congratulate the customer on their winnings and apologize for any inconvenience caused by the delay.

Best regards,

Slotexo team

Thank you very much Slotex Casino for update!

Dear Tzekon

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear Tzekon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru