SlotHunter Casino - El jugador enfrenta un retraso en la verificación para los retiros.

I was verified after sending bank statements, ID and proof of payments and even got an email confirming that. Made withdrawals request, after 3 days, they reject it saying I was not verified and ask for a full selfie with ID, they demanded it to be crystal clear so that they can read everything on my ID, with my full forearms, elbows and shoulders in the photo, which nearly impossible why taking a selfie. They told me it will take another maximum 24 hours but now it already been 48 and it is still pending. Supports are just not who copy and paste

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Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Are there any documents in your account that are currently pending verification?

I truly hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Thank you so much for actually getting back to me this quick.

Just to confirm, I did receive one of my two withdrawals shortly after I lodged this complaint and posted a comment on the discussion forum. To answer the questions:

1. Initially they asked for 3 which are proof of address (I submitted my bank statements), identification (I submitted my driver license), proof of payments (I submitted the screenshot of the confirmation). All of them got approved and my account since then got verified and I got an email confirming that. Later on, when they rejected my withdrawals, they asked me to submit a selfie which both of shoulders, elbows and forearms visible and clear ID in my hand. I send them like 4 versions, they accepted the last one.

2. Yes

3. The selfie with ID

4. The selfie got a yes from support (have proof) but it is still have a pending symbols in verification tab. Being told supports are waiting for relevant department of higher up position to approve that. But upon checking, every support confirm that my account is in good order and no more verification needed.

I answer them because I truly don't want anybody to cope with the same gong show I have with slothunter for the past 4 days.

And I want to mention that slothunter does in fact accept British Columbia players confirmed by support

Thank you for your responses. Have your documents been reviewed and verified by the relevant department in the meantime? Have you received any additional replies regarding your withdrawal requests? How many withdrawal requests are currently pending in your casino account?

Dear phnhan99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of phnhan99. The player informed us that he received his winnings in full.

Dear phnhan99,

I’m very glad to hear that your issue has been successfully resolved. I will now mark the complaint as resolved in our system.

Thank you for your cooperation throughout the process. If you ever experience any problems with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center — we’re always here to help.

Best regards,

Veronika

Casino.Guru