Slotoro Casino - El depósito del jugador está retrasado.

My casino deposit didn't go through, so I paid with a MasterCard.

No me llegó la recarga en el casino y pagué con tarjeta MasterCard

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the $10 you attempted to deposit into this casino been deducted from your bank account, or has the amount not been deducted at all?
• Have you successfully made any deposits into this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The $10 was from my bank account.

Los $10 eran de mi cuenta bancaria

I deposited $10 with my MasterCard from my bank account to Slotoro, and the balance isn't showing up.

Eran $10 que deposite con tarjeta MasterCard de mi cuenta bancaria a Slotoro y no me refleja el saldo

I don't have an answer to my question.

No tengo respuesta a mi pregunta??

Thank you for your responses.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Dear HoracioCash,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru