Slotuna Casino - El retiro del jugador se retrasa.

Hi, I managed to win a pretty big amount (€2000) with my very first deposit at this casino. Since there's a daily withdrawal limit of €500, I had to make €500 withdrawals over several days. Three of the four withdrawals went through without a hitch... but the first of the four €500 withdrawals is still "pending." When I inquired via chat, I was given the runaround with excuses like "Sometimes it can take longer," etc. The casino isn't responding to emails at all... I'm starting to get a bit desperate. I hope you can help me!

hi, ich habe in dem Casino gleich mit meiner erste Einzahlung einen recht hohen Gewinn erzielen können (2000 Euro). Da hier ein Tageslimit von 500 Euro besteht musste ich über mehrere Tage 500 Euro Auszahlungen tätigen. 3 der 4 Auszahlungen haben problemlos funktioniert...die erste der 4x500 Euro Schritte ist aber nach wie vor "pending". Nach Rückfrage im Chat werde ich vertröstet mit Aussagen "Manchmal kann es länger dauern" usw...auf Email Anfragen reagiert das Casino gar nicht...bin langsam etwas ratlos. Ich hoffe ihr könnt mir helfen!

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Dear MJ306,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Hey Attila, I requested a total of 4 withdrawals – on February 5th, 6th, 7th, and 8th. All withdrawals went smoothly – except for the first one on February 5th...and when I inquire at the casino, I keep getting the runaround...verification wasn't/isn't necessary...at least that's what it says in my casino account.

Hey Attila, ich habe insgesamt 4 Auszahlungen beantragt - am 5.2, 6.2, 7.2, 8.2. Alle Auszahlungen haben problemlos funktioniert - nur die erste vom 5.2 nicht...und auf Nachfrage im Casino werde ich ständig vertröstet...Verifizierungsprozess war/ist nicht notwendig...zumindest steht das so im Casino Account

Dear MJ306,

Thank you for your response.

Could you please attach a screenshot of your pending withdrawal?

Additionally, could you please confirm whether you have used the same payment method for all of your withdrawals?

Thank you in advance for your response.