Smokace Casino - El método de retiro del jugador está deshabilitado.

I deposited via Pix Brasil, I made a profit but when I went to withdraw Pix Brasil was disabled for withdrawal, I sent an email to the finance department to explain which method I can withdraw but so far I haven't heard back.

Depositei via Pix Brasil, obtive ganhos mas quando fui sacar o Pix Brasil estava desabilitado para saque, enviei e mail para o departamento financeiro para me explicar qual método posso sacar mas até o momento não o tive resposta.

Dear ericleo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

• Have you made any successful withdrawals via this payment method before?
• Is there any alternative withdrawal method you could use?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina.

So it doesn't necessarily have to be the casino's fault.

Answer: So it's my fault?

Have you ever made a successful withdrawal via this payment method before?

Answer: Yes, I have withdrawn using the Pix Brasil method.

Is there an alternative withdrawal method you could use?

Answer: Yes, I made the withdrawal in Bitcoin and it is pending, but the attendant told me that I would have to deposit in Bitcoin to link it, but I didn't make the deposit, because if they don't have the same withdrawal method that I deposited they would have to accept the other method without me making another deposit.

We hope we can help you solve this problem as soon as possible. Thank you in advance for your reply.

Answer: You always do.

Olá Kristina.

Portanto, isso não precisa ser necessariamente culpa do cassino.

Resposta: então a culpa é minha?

Você já fez alguma retirada bem-sucedida por meio desse método de pagamento antes?

Resposta: Sim retirei pelo método Pix Brasil.

Existe algum método alternativo de retirada que você possa usar?

Resposta: Sim, fiz o saque em Bitcoin e está pendente, mas o atendente me disse que eu teria que depositar em Bitcoin para vincular, mas eu não fiz o depósito, pois se eles não tem o mesmo método de saque que eu depositei eles teriam que a aceitar o outro metido sem eu realizar outro depósito.

Esperamos poder ajudar você a resolver este problema o mais breve possível. Agradecemos desde já a sua resposta.

Resposta: vocês sempre resolvem.

Hi Kristina I have received my winnings, please can you mark the complaint as resolved thank you.

Olá Kristina recebi meus ganhos, por favor pode marcar como resolvida a reclamação obrigado.

Dear ericleo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru