Snatch Casino - El retiro del jugador se retrasa.

I have a lot of money in the casino, but I can't withdraw it. Only €500 is processed per week. At this rate, it will take well over a year for my entire balance to be paid out. I consider this withdrawal rate extremely unfair and expect my balance to be paid out within at least a few months. Waiting over a year is ridiculous.

Ich habe viel Geld auf dem Casino, kann es aber nicht auszahlen. Es wird eine Auszahlung von genau 500€ pro Woche durchgeführt. In dem Tempo wird es weit über ein Jahr dauern bis mein gesamtes Guthaben ausgezahlt wurde. Ich halte dieses Auszahlungstempo für höchst unfair und erwarte, dass mein Guthaben wenigstens innerhalb weniger Monaten ausgezahlt wird. Über ein Jahr Wartezeit ist lächerlich.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How many pending withdrawal requests are currently in your account?
• When was the last time you received your winnings from this casino?
• How long does it usually take for a withdrawal request to be processed and paid out?
• Have you contacted customer support to ask about the possibility of speeding up the processing of your payments? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika