Sol Casino - El jugador informa discrepancia en las ganancias.

Hello, im having issues with information ( bet amount,winnings, time) in slot game, basicly i and 2 my friends clearly saw that i won 110.00 € and wanted to withdraw 169.00 €, but when exited there was 33 €

..Sol says that everthing is right, even when local time is not right on the site ( 1 hour further than in reality ) i dont know what yo do , think will contact police, because i didnt make any screem of winning bet, maybe game provider can help.

With regards,

Kaspars L*****

Dear KasparsL,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

Dear KasparsL,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.