Sol Casino - El jugador informa retiros retrasados y solicitudes de verificación excesivas.

THIS CASINO IS FOR SCUMSHOT. WHEN YOU HAVE MONEY TO WITHDRAW, THEY ASK YOU FOR A THOUSAND PAPERWORKS.

AFTER VERIFYING THE ACCOUNT, THEY ASK ME FOR A PAYPAL SELLER CODE, SOMETHING I'VE NEVER SEEN BEFORE. THEN I CLAIM MY MONEY BACK AND THEY TAKE MORE THAN 5 DAYS TO MANAGE MY WITHDRAWAL.

PLEASE REPORT AND CLOSE THIS CASINO, PPR PLEASE IT IS HORRIBLE

ESTE CASINO DE SINVERGUENZAS, CUANDO TIENES DINERO PARA RETIRAR TE PIDEN MIL PAPELES.

DESPUES DE VERIFICAR LA CUENTA, ME PIDEN UN CÓDIGO DE VENDEDOR DE PAYPAL LO NUNCA VISTO, LUEGO RECLAMO MI DINERO Y SE TIRAN CON LA GESTION DE MI RETIRADA MAS DE 5 DÍAS.

POR FAVOR DENUNCIEN Y CIERREN ESTÉ CASINO PPR FAVOR ES HORRIBLE

Dear javieruko18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Do I understand correctly that you used PayPal to deposit in the casino, or are you requesting a withdrawal via PayPal?
• Does the article below help you in finding the information the casino requires?

https://www.paypal.com/es/cshelp/article/%C2%BFc%C3%B3mo-puedo-encontrar-el-id-de-vendedor-seguro-en-mi-cuenta-de-paypal-help538

• Could you please list which documents you have already provided to the casino? Were they approved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear javieruko18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru