Solcasino - La cuenta del jugador ha sido cerrada con fondos retenidos.

Solcasino blocked my account after I made a profit and is holding €288.96 from a winning bet, without giving any solution or real explanation, acting in a clearly dilatory and bad faith manner.

On January 7, 2026, I withdrew €2,600, a withdrawal that was approved and paid correctly after a week of putting dozens of obstacles in my way to make the withdrawal.

After that payment, my account was blocked. At that time, I had already placed a bet, which was settled as a winner on January 8, 2026, generating €288.96, an amount that the casino is withholding.

I have attached complete documentary evidence:

Fully verified account

Withdrawal of €2,600 approved and paid

Winning bet of €288.96 (January 8)

Emails sent daily for 2 weeks

Automatic or non-existent responses from the casino

From customer service, the only and last response I received was on January 14th:

"That's all we can tell you from customer service; they will reply to you by email."

That email never arrives.

The casino:

It does not explain which rule has been violated.

It provides no evidence

He doesn't give deadlines.

It does not respond effectively

Withholds legitimate player money

This behavior seems to aim to wear down the player so that he gives up claiming a relatively small amount, keeping the money withheld without resolving the case.

It is a documented and proven pattern of unjustified withholding of profits and locking up after winning.

I request immediate payment of €288.96 and the cessation of this abusive situation.

I'd like to take this opportunity to state that Sol Casino creates endless obstacles and excuses to prevent withdrawals. They even made phone calls of dubious legality. Sol Casino is not safe. Sol Casino is a SCAM.

Solcasino bloqueó mi cuenta tras obtener ganancias y mantiene retenidos 288,96 € de una apuesta ganadora, sin dar ninguna solución ni explicación real, actuando de forma claramente dilatoria y de mala fe.

El 7 de enero de 2026 retiré 2.600 €, retirada que fue aprobada y pagada correctamente tras una semana poniéndome decenas de obstáculos para efectuar el retiro.

Tras ese pago, mi cuenta fue bloqueada. En ese momento tenía una apuesta ya realizada, que el 8 de enero de 2026 se resolvió como ganadora, generando 288,96 €, importe que el casino retiene.

Adjunto pruebas documentales completas:

Cuenta totalmente verificada

Retirada de 2.600 € aprobada y pagada

Apuesta ganadora de 288,96 € (8 de enero)

Correos enviados diariamente durante 2 semanas

Respuesta automáticas o inexistentes del casino

Desde atención al cliente, la única y última respuesta que recibo es el 14 de enero:

"Desde atención al cliente es lo único que te podemos decir, ya te contestarán por correo"

Ese correo nunca llega.

El casino:

No explica qué norma se ha incumplido

No aporta pruebas

No da plazos

No responde de forma efectiva

Retiene dinero legítimo del jugador

Este comportamiento parece buscar el desgaste del jugador para que renuncie a reclamar una cantidad relativamente pequeña, manteniendo el dinero retenido sin resolver el caso.

Es un patrón de retención injustificada de ganancias y bloqueo tras ganar, documentado y probado.

Solicito el pago inmediato de los 288,96 € y el cierre de esta situación abusiva.

Aprovecho para manifestar que Sol Casino pone impedimentos y excusas infinitas para aprobar retiradas, me hicieron llamadas teléfonicas de dudosa legalidad. Solcasino no es seguro. Sol Casino ESTAFA.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear solestafa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you provide details about your account verification process and any documentation submitted?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi Petra,

Thank you for your response. Here is all the requested information:

1. Game type

All bets were on football sports bets.

I didn't play slots or live casino games.

2. Account Verification

The account is fully verified.

Solcasino requested documentation from me, I sent it and it was approved.

They even made verification phone calls to me, after which they authorized and paid a withdrawal of €2,600, confirming that the account was properly validated.

Attached are screenshots where the casino itself states "we do not require documents from you".

3. Bonds

I didn't use any bonus.

All winnings were obtained with real money, with no wagering requirements or promotions.

4. Real problem (the important thing)

The problem is not the verification or the type of game.

The problem is that I won €2,600 two days after registering, which triggered the casino's internal alarms as an "unprofitable player".

After paying me those €2,600, they blocked the account for no specific reason, but at that time there was already a valid bet in progress, which was resolved as a winner and generated €288.96, a balance that was retained.

Since then:

They do not explain any rule that was broken.

They provide no evidence

They don't give deadlines

They close tickets without responding.

and they keep the money blocked

I have attached screenshots of:

verified account

€2,600 withdrawal approved

winning bet of the day 8

emails sent without a response

The casino sent a message stating they don't require any further documentation. I can provide any proof they request; everything is perfectly documented, and the case is clear beyond a doubt.

I remain at your disposal to provide any additional information, but the case is clear:

The withheld balance corresponds to a legitimate bet placed before the block, and there is no justification for not paying it.

Thank you for your help.

All the best

Hola Petra,

Gracias por tu respuesta. Te detallo toda la información solicitada:

1. Tipo de juego

Todas las apuestas fueron apuestas deportivas de fútbol.

No jugué a tragamonedas ni casino en vivo.

2. Verificación de la cuenta

La cuenta está completamente verificada.

Solcasino me solicitó documentación, la envié y fue aprobada.

Incluso me realizaron llamadas telefónicas de verificación, tras las cuales autorizaron y pagaron una retirada de 2.600 €, lo que confirma que la cuenta estaba validada correctamente.

Adjunto capturas donde el propio casino indica "no requerimos documentos por su parte".

3. Bonos

No utilicé ningún bono.

Todas las ganancias fueron obtenidas con dinero real, sin requisitos de apuesta ni promociones.

4. Problema real (lo importante)

El problema no es la verificación ni el tipo de juego.

El problema es que gané 2.600 € a los dos días de registrarme, lo que activó las alarmas internas del casino como "jugador no rentable".

Tras pagarme esos 2.600 €, bloquearon la cuenta sin motivo concreto, pero en ese momento ya existía una apuesta válida en curso, que se resolvió como ganadora y generó 288,96 €, saldo que quedó retenido.

Desde entonces:

no explican ninguna norma incumplida

no aportan pruebas

no dan plazos

cierran tickets sin responder

y mantienen el dinero bloqueado

He adjunto capturas de:

cuenta verificada

retirada de 2.600 € aprobada

apuesta ganadora del día 8

correos enviados sin respuesta

mensaje del casino indicando que no requieren más documentación. Puedo proporcionar cualquier tipo de prueba que me soliciten, tengo todo perfectamente documentado y el caso esta claro sin lugar a dudas.

Quedo a vuestra disposición para aportar cualquier información adicional, pero el caso es claro:

el saldo retenido corresponde a una apuesta legítima y anterior al bloqueo, y no existe justificación para no pagarla.

Gracias por vuestra ayuda.

Un saludo

Dear solestafa,

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have enough insight into this field of online gambling, we wouldn’t be able to interpret the casino’s results of the investigation and/or their explanation correctly and judge this case fairly. We don’t think that your complaint is unjustified, we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us at this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. I am sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino. We will try our best to help.