Spicy Jackpots Casino - La retirada del jugador se retrasa.

I have been eating over 2 months for my withdrawal and they keep fobbing me off saying it takes up to 21 days and when I tell them it's way over that time they tell me to be patient and disconnect the chat. No answers at all. Even emailed their site

Dear estherinnes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Do I understand correctly your withdrawal request is currently 'pending' in your account?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear estherinnes,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.