Spin Casino - El jugador cree que el reintegro se ha retrasado.

I won on 2 different times and cashed out 2 different times. First time was for 4000 the second was for 3000. They sent me a pass code but no link for my money, although I have auto deposit. I sent in my documents everything matches I haven’t changed anything I have proof my bank statements and every time I tried to get a hold of them. I have one email saying they would get ahold of me within 24 hours that was last week to no avail. I have screen shots of everything. I did everything right by law and by the casino. They just won’t pay. I wouldn’t be contacting you or them if they paid me. I have spent over 2000 dollars on their site. This is the first time I won. I just want my money please help.

Dear Dagirtt,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Dagirtt,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Dagirtt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I haven’t received anything. I have contacted them numerous times and nothing no response! This is frustrating. I even filed a complaint with better business bureau. My next action is the media than keep going from there until I get my money.

Still no money for spin casino. I need help getting money. The casino was supposed to get a hold of me and has not even tried to. I also had money taking out of my account also that I had no idea about it.

Thank you Dagirtt for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Dagirtt,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Spin Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Spin Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Well on feb 18 I cashed out 4000, than a few hours later on next day. I cashed out 3000 for a total of 7000. The sent me a passcode on feb 20,2025 but no money. I have screen shots of every conversation, every email,bank statements. Still nothing. It’s been over a month they reached out once. I have look repeatedly in my junk spam inbox but nothing’s been sent. They haven’t responded back at all. I have sent 53 emails had 53 conversations with help chat just to get the same response. Over in 24 to 47 hours someone will be contacting you. Well nothing. I believe someone from the casino stole my money I got a letter from the bank saying have never had any deposits for 7000 or for 3000& 4000. I sent my documents in still nothing. Everything matches my drivers license and account. My phone number still the same my email still the same. They said it was deposited but unfortunately it wasn’t deposited to my account. I have update documents proving that there was nothing sent. I spent over 2200. 00 and did everything right by the terms and conditions. I want my money. I’m entitled to this. I won it fair and square. Please I need it and I want it

Hello so once again I contacted spin casino. Repeated myself for the 53 time. Just for the casino to say the same thing. That someone will get a hold of me in 24 to 72 hours. But they haven’t got a bold of me once in 52 times they not going to do it now. I am really frustrated with this. I just want my money I have spent almost 5000. It’s frigging ridiculous. I need that to help me and my baby. Why won’t they just give it to me. I want on slots fair and square. I followed every thing. 7000 is not a lot to what the casino makes. U won it face and square please I need my money's

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Dagirtt,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi