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The casino keeps canceling my withdrawals even though live support says the verification is complete. I then receive an email every time asking me to contact live support.

Das casino stoniert immer meine Auszahlungen obwohl der live Support geschrieben hat das die Verifikation bast. Bekomme dann jedesmal eine email mit bitte wenden sie sich an den live Support

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm the exact date when you requested the withdrawal?
• Could you please attach a screenshot of the verification tab in your player account?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello

No, the payouts were always cancelled.

July 5, 2026, 2:26 a.m., €3300 cancelled; July 5, 2026, 4:07 p.m., €3300 cancelled; July 6, 2026, 5:01 p.m., €3300 cancelled; July 8, 2026, 3:08 a.m., €4000 cancelled; July 9, 2026, 4:56 p.m., €4000 cancelled; July 10, 2026, 12:48 a.m., €36000 cancelled

I received an email this morning from the VIP team congratulating me, stating that the verification was successful and that payouts would begin, but it was still cancelled again.

Hallo

Nein die auszahlungen wurden immer stoniert

5.7.26 2.26 uhr 3300€ stoniert 5.7.26 16.07uhr 3300 stoniert 6.7.26 17.01uhr 3300€ stoniert 8.7.26 3.08 uhr 4000€ stoniert 9.7.26. 16.56 uhr 4000€ stoniert 10.7.26 00.48 uhr 36000€ stoniert

Habe heute in der früh eine email bekommen vom vip Team der mir schrieb das sie mir gratulieren und die Verifikation stimmen würde und die auszahlungen beginnen würden und trotzdem wurde es wieder stoniert

Hello Mikemike528,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mikemike528,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila