Spin Samurai Casino - Se ha retrasado el pago de las ganancias del jugador.

I have a withdrawal still pending that I've been waiting 6 days for now and no one can give me a legitimate reason why besides stating that it needs to be checked?

I have deposited and withdrawn for over a year now and for some reason my first decent win is being ignored by Spinsamurai and its staff. 

Can you please look into this for me and get them to release my withdrawal so I can continue to use their site.

I have been very patient but no one seems to care that they are withholding my withdrawal for no reason whatsoever.

Please again if you can help as this is causing me quite a lot of stress and anxiety, i feel like i am being scammed out of nowhere?

Dear braydenpietsch,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello braydenpietsch,

Thank you for taking the time to provide your feedback.

We regret to hear about your experience. We strive to develop top-quality customer support.

Regarding your recent withdrawal, we had to do an additional security check as part of the process, thus may have caused a bit of a delay.

Upon checking your account, we can see that your withdrawal was successful.

If this is not the case, please feel free to reach us again if there is still. Our support team works 24/7.

You can do this via chat or email here: support@spinsamurai.com.

Again, we apologize for the inconvenience this may have caused, and we would like to thank you for your patience and understanding.

Sincerely, Spin Samurai Casino

Dear braydenpietsch,

Have you received your withdrawal from the casino yet?

Dear braydenpietsch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.